Terminex They lied, they cheated, they did not get back to me and they are dishonest Boynton Beach Florida

We had a contract that was extremely expensive the first year. It was supposed to become much less expensive the second year. We also had a bond from the previous owner that we did not want to lose. So they took full advantage. Here’s what Terminex did. First rep they sent out told us we need to tent the house. He lied. The next 3 inspectors from Terminex said that we did not. This is how they welcomed us to their company. Next, they had a card on file that expired. They called me for a new card. I provided a new card. They charged it and after providing the new card I keep receiving "thank you for your payment” emails. A few months went by and I noticed large ants in the backyard. I call them and they tell me they sent me to collections! They were incompetent and kept trying to charge the older card when they had the new card on file. After months of reaching out (and I have it all in text messages) they never responded to me after every rep agreeing with me and telling me that I am correct and they will help take care of it. I had at least 10 reps tell me they will escalate this and no one ever took care of it or called me back other than Steven. Who told me he will help and also never called me back. Terminex wanted to charge me for months they were not at my house. Which they sent me to collections for when they have the correct card and sent me thank you letters monthly. It gets better, after fighting with many reps. I end up asking them to charge the last card they charged without giving them the numbers again. This is proof they had the correct card on file (this is all in text messages) and viola I pay for months no one services my house. I didn’t want to lose the bond, I needed the service and I know that my cost will go down since I already paid the first year in full. So I get a call from Steven again now that I paid their ridiculous charges who called me to tell me they will not honor the first year and the account will need to reset and I should pay these high payment for another year!!!