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Report: #1532770

Complaint Review: Thrifty Car Rental - Oklahoma City Oklahoma

  • Submitted:
  • Updated:
  • Reported By: Mitchell — Thornhill Ontario Canada
  • Author Confirmed What's this?
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  • Thrifty Car Rental PO BOX 26120 Oklahoma City, Oklahoma United States

Thrifty Car Rental Charged for car upgrade without informing me. Did not have car available as per reservation. Oklahoma City, Oklahoma

*Author of original report: Thrifty Responded

*Author of original report: Customer Service

*Consumer Comment: I Guess

*Consumer Comment: Oh Yes, All Their Fault...

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Arrived in Phoenix Arizona for vacation.

Had reserved Luxury car for the week. Asked agent for the luxury car we had reserved, but they only had SUVs. THey spent some time checking for an alternative and provided us with a Volvo S60 (which I would consider a luxury car).

There was no mention of an additional cost for this car by the agent. Yes, I signed the contract, but I would have expected this to be explained to me.

This is a sneaky way to do business.

When I wrote Thrifty about this issue, their response signed the contract.

 I would have expected some kind of consideration for the fact that they did not have the car I reserved!

I was billed $460 USD   ($579 CAD)!



This report was posted on Ripoff Report on 05/31/2024 06:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

Thrifty Responded

AUTHOR: Mitchell - (Canada)

POSTED: Sunday, June 02, 2024

Well, good news. Thrifty sent me another response. This time with an apology for the misunderstanding of charges, and a $300 refund.

This is what I would expect from a company like this. 

Now, I will be much more likely to do business them in the future! 

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#3 Author of original report

Customer Service

AUTHOR: Mitchell - (Canada)

POSTED: Sunday, June 02, 2024

My reason for submitting this report was more to warn other travellers. It's true, one should always read contracts before signing, however, after a long plane flight, we don't always think to do this. Plus, I want to believe that renting from a reputable company would provide some protection (like shopping with Amazon).

I would expect a company like Thrifty to review the fact that the car I reserved was not available.....plain and simple. An alternative was provided, but no mention of an additional charge.


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#2 Consumer Comment

I Guess

AUTHOR: Irv - (United States)

POSTED: Saturday, June 01, 2024

 I guess if this salesman would have told the complainer about the price increase, the complainer would have had to sign the salesman's tongue to confirm! There's no rip off here. The complainer FAILED to READ the contract BEFORE agreeing to its terms and now blames the salesman for their own LACK OF FINANCIAL COMMON SENSE.

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#1 Consumer Comment

Oh Yes, All Their Fault...

AUTHOR: Irv - (United States)

POSTED: Friday, May 31, 2024

YOU admitted the contractual terms were changed. YOU knew YOU were on the hook for those contractual terms. If this salesman told you the new price, would+ you then sign his tongue? Once again, another example of lack of FINANCIAL COMMON SENSE. You chose to NOT READ what YOU obligated YOURSELF to. Now you come here and blame the salesman when the cause of this is YOUR LACK OF.COMMON SENSE. Anybody with half a brain READS the terms of a contract BEFORE agreeing to them. Now why not write back something highly intelligent like " you must work for them".

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