Traeger Spent 4k on a grill that melted Salt Lake City Utah

Grill number one timberline 850 melted
grill number two never worked. Hopper has been replaced now it's some type of thermostat that's not working. My issue is that I spent over $4000 on this grill and it doesn't work. They want to rebuild the grill in my backyard that doesn't work for me. I have to take time off from work to meet with installers who really are not sure why the grill is not functioning, and this is all very frustrating. Traeger customer support is reading from a script even there when you escalate the call they have no real resolution they have they keep shipping parts for a grill that doesn't work, which means I have to take off from work to be here when someone's trying to install the complicated parts on this grill

Traeger is not willing to reimburse me for any of the inconvenience or the lack of a grill that cost $4000. That doesn't work. I'm real frustrated. No one should buy their products. Their customer is horrible