U-Haul Left my wife and 3 kids stranded Chandler Arizona

My wife went in to this location to have a towing brake controller fixed, that U-Haul (not this location) installed which didn’t work. She was there for over 3 hours and they never once apologized or told her how long it would be.

They had no idea what they were doing and stated that they didn’t know how to fix it. She then asked them to remove it and refund the money. After they were finally finished, she went to leave with the car and the power steering no longer worked.

She went back in to talk to them and they said she would have to take it to a dealer and that they were not mechanics and had no idea how to fix it. They refused to take responsibility for it or offer to pay to get it fixed. She had to walk down the street and get a rental car in order to get home.