U-Haul U-Haul Moving & Storage of Santa Clara Negligence - Website Misinformation and No properly trained Customer Service Representatives Santa Clara California

On 08/03/2019, a U-Haul representative reserved a storage reservation for me over the phone and sent me confirmation for this location on 08/07/2019. I confirmed the hours of operation for the location with another representative on the day of and arrived at the location with a U-Haul truck full of my daughter's furniture at 1700.

The U-Haul employees at the location turned me away and told me that the storage in this location is not allowed and U-Haul is sending everyone to other locations. I had a flight planned for 1929 the same evening from s****.>

I had to buy a one-way ticket back to SNA the next morning. The ordeal I went through was because of the company website that is not accurate and the company representatives are not informed either and their information is inaccurate and in error. The manager of the site who has been contacting me by email and phone has confirmed the inaccuracies and the company short comings but the regional supervisor, Kam Barn has not involved himself directly and hesitates to respond to his company’s short comings.

My first request to the company was to fix their website in which they finally placed an addendum to their operating hours as "special Operating Hours" starting today. The fact that their representatives had no viable alternative to offer me which abandoned me with no accommodations; it does speak to the company’s selfish strategy of ignoring their consumers' right and well-being. When I went to their website to write a review, it does not allow me either and seems that they have blocked me. This means that the company is working on a retaliatory principal against their unhappy consumers as well.

There are multiple reviews of <2 stars by consumers of this site explaining a very similar experience.