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Report: #1503717

Complaint Review: United Parcel Service -

  • Submitted:
  • Updated:
  • Reported By:
  • United Parcel Service United States

United Parcel Service UPS UPS.COM UPS is sitting on delivering my package - and lying about status on its web page!

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On 1/1/2021 I ordered two items from Amazon Smile and they elected to send them by UPS with free delivery.  Originally it was to come on 1/7/2021 before 345pm; later on 1/7/2021 it was updated to show delivery estimated between 1145am & 345pm on 1/8/2021.  However, that did not happen.  I subscribe to their free UPS My Choice Service which is supposed to alert me of every step regarding delivery (e.g. arrival time to a facility, departure time from a facility, delivery time of package).  The only alert I received was that it was at the Horsham, PA center at 1159pm 1/7/2021. 

I checked the status about 530pm 1/8/2020 and was still showing estimated before 345pm delivery although nothing showing the package moving.  I did a web chat with Matthew P. on the web site and he was falsely claiming it said until 9pm on the estimate even though it still showed 345pm.  It is still showing that time as of now.  I went on Twitter Messenger later on with MR and that person was absolutely useless with information. 

I'm on a very fixed income, furloughed without pay since 4/7/2020 due to the pandemic and can ill afford any losses.  I need someone to investigate this and deliver this package NOW.  Thank you.

This report was posted on Ripoff Report on 01/08/2021 06:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/united-parcel-service/ups-upsdotcom-ups-sitting-1503717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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