Ripoff Report Needs Your Help!
Report: #1513564

Complaint Review: UPS - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Toni — Norfolk Virginia United States
  • Author Confirmed What's this?
  • Why?
  • UPS 55 Glenlake Parkway Atlanta, Georgia United States

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On Tuesday, June 8, 2021, my daughter visited the UPS Store #5919 (7870 Tidewater Drive, Ste. 206, Norfolk, VA 23505) to return a jean jacket to Amazon for me. Unfortunately, she mistakenly handed an Old Navy bag, full of shorts and shirts (around $98), for my husband for Father's Day to the rep thinking it was the jacket. 
Regardless, we realized the mistake and immediately contacted the store on the morning of June 12. We spoke to Carletha and the assistant manager, Alexis. Carletha clearly remembered the Old Navy bag of clothes, also siting that she saw Old Navy cash in the bag (because she had worked there before), and thought it was odd that the bag of Old Navy clothes was being returned to Amazon. Carletha also stated that the bag was boxed separately with its own label and mailed back to Amazon the night before, on Friday, June 11. 
We quickly called UPS and Amazon and had the package rerouted back to us. Unfortunately, there has been no additional tracking or updates on this package. We have not received the package back. We have called Amazon and UPS more than 20 times respectively. UPS stated they would investigate, but they have not been able to provide any clear information about what happened to the package. 
Amazon finally stated on July 25, 2021, that this error lies completely with UPS. The package has disappeared and has not arrived at their warehouse...period. They cannot take responsibility for the package or return it because there is absolutely no tracking information from UPS stating the package was delivered to them. If the package was delivered to Amazon, they said they would send an email to us stating that we would not receive a refund because the incorrect merchandise was returned (the Old Navy bag). Also, Amazon stated the notes on the package would have had us contacted, and the package returned to us. 

Update - 11/2021:

UPS requested that two times that I email them my purchase receipt—I did twice.

Amazon and I have called claims several times and has been give the run-around each time.

This report was posted on Ripoff Report on 11/10/2021 07:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#4 Author of original report


AUTHOR: Toni - (United States)

POSTED: Thursday, January 27, 2022

 This matter was resolved. Thank you.

Respond to this report!
What's this?

#3 Author of original report

UPS - Where is my stuff?

AUTHOR: Toni - (United States)

POSTED: Thursday, November 11, 2021

 UPS - Where is my stuff?

Respond to this report!
What's this?

#2 Consumer Comment

Feel free to...

AUTHOR: Karl - (United States)

POSTED: Thursday, November 11, 2021

email a copy of your Ripoff Report to your Attorney General immediately and mark it “Urgent”.

Good luck to you!

*********NATIONWIDE VIRUS ALERT: Deer in Iowa are being infected with Covid19 at an alarming rate. Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the videos of planes spreading virus in order to purposely infect wildlife and human beings. (Google removed these videos from the web several years ago.) WHY?!?

*********BONUS ALERT: Type in 603724 at this site and go to Consumer Comment #73 at Ripoff Report 603724 and read “BIOWEAPON POEM”.

IT’S ALL HAPPENING!!!!!!!!!!!!

Respond to this report!
What's this?

#1 Consumer Comment

Right, Sure!

AUTHOR: Irv - (United States)

POSTED: Thursday, November 11, 2021

 Boo h*o, they "stole” your stuff! Sounds like what a first grader says when something they have gets lost "Johnny stole my pencil sharpener!” Thankfully most children learn you don’t accuse somebody of stealing something until you know they did! That’s a FIRST GRADE LESSON! I was the owner of that UPS store, I would be contacting my attorney now to pursue legal action against you and your slander.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now