The UPS Store - HORRIFIC MAILBOX RENTAL FACILITY Houston Texas

This is, without a doubt, one of the worst mailbox facilities we have ever used. If you value your mail and packages, stay far away. Mail is constantly mishandled and lost, and employees seem completely disinterested in providing even basic customer service. Instead of assisting customers, staff members linger outside on their phones, act dismissive, and treat paying customers as if they are a burden. What’s worse, important packages are carelessly thrown in the back, often going missing without explanation. When concerns are raised, the owner is completely unreasonable and refuses to take responsibility. Instead of fixing the issues, she dismisses complaints and disregards customers' concerns. This kind of neglect, unprofessionalism, and lack of accountability is unacceptable. We are actively spreading the word about this business so that others don’t fall victim to the same frustrating and costly experience. If management cares about their reputation, they will take immediate action to correct these serious issues—before even more customers take their business elsewhere. Bottom line: Find another mailbox facility. You’ll thank yourself later.