UPS Lied about delivery time

My passport was picked up by UPS yesterday with delivery scheduled for today at noon. It still states noon. So for more than 24-hours, UPS has been lying to me and as a direct result of this lie i made no alternate plan and am going to lose the cost of my flight while also having to book a new one.

Your customer care (bull to care) has admitted that chances are 100% that it didn't leave and I'll have to wait until the next business day. Meaning a shocking loss and no one can give me anything but platitudes. If UPS had at any stage stopped lying yesterday I would have had recourse to change my options and go for a more reliable service but as a direct result of their choices I am in a great deal of trouble.

The response of customer care is to say they can refund the cost of delivery. That is not the point of this issue. I need my flight refunded. I need someone to stop telling me the same thing. Manager pzb1wxf says UPS will not pay for "consequential" damages despite admitting that keeping me in the dark makes them absolutely responsible for this.