VERIZON WIRELESS RUSSELL CELLULAR SAID COULDNT FIX I PHONE 6PLUS SOLD ME A MEW IPHONE 8PLUS, MONROE LOUISIANA

Verizon store in Monroe, LA. said they couldnt fix my iphone 6plus(locked up}. Three agents adamately told us that they couldnt fix it without a password,  that we had to take it to a repair shop. Conveniently, right down road where a friend of his worked. Friend said he couldnt fix it. went back to verizon store and they sold a new iphone8 plus, then said, its your lucky day, we CAN get into your  old phone and download all your data.

when asked repeatedly why they could do that before sale, they all ignored our questions. {we know why}. then proceeded to "steal" i phone 6plus after the sale for $27.00.  This waas all done to my 80 year old sister in law, but i was there when they told her they couldnt fix it.  Her sister waas there when they told her same and proceeded to sell her the new phone. she will not go back in that store. i just had to vent on people like them.