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Report: #1488236

Complaint Review: Verizon Wireless -

  • Submitted:
  • Updated:
  • Reported By: Randall — Arcadia California United States
  • Verizon Wireless United States

Verizon Wireless Serious problem with Verizon Wireless for more than a year. I was frequently getting angry with my wife after I would call her and she would not answer. This happened with about 50% of calls. She would say, "It never rang.” I thought she was lying. 

*Consumer Comment: Your Greater Issue

*Consumer Comment: I Don't Think So....

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Serious problem with Verizon Wireless for more than a year.

I was frequently getting angry with my wife after I would call her and she would not answer. This happened with about 50% of calls. She would say, “It never rang.” I thought she was lying. I was contemplating divorce. But, after one of the “wife ignoring her husband’s call,” we compared phones. Mine showed that I had called her. Hers showed no call.  We examined other times and found the same problem.  This also happened when she called me. My phone showed no call; her phone showed a call.

I spoke with Verizon. They verified that I was right. They also showed that some of both of our calls were not getting through. Verizon deducted from my bill the cost of service  for ONE month: $60 for me and $60 for her.  They did not deduct it for the whole year. I am sure the problem is at least a year old, and this can be proven; I pay extra for Verizon to send me print outs of calls made and received every month. These come with the bill.

But the possibility of divorce was just part of the problem.  I am a physician.  I work doing locum tenens—I fill in for doctors who may be sick or want coverage to go on vacation. I find out about these jobs from recruiters. I was used to recruiters calling me frequently; I would get 2 or 3 recruiter calls every day (this can be documented)—but not during the last year.

 I was lucky to get one call each day. Frequently there were no calls. My income has suffered significantly. I believe Verizon owes me a considerable amount of money.  I believe I need to find a good lawyer.

This report was posted on Ripoff Report on 11/24/2019 09:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless/serious-problem-year-i-angry-1488236. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Your Greater Issue

AUTHOR: coast - (United States)

POSTED: Monday, November 25, 2019

Your mistrust of your wife is a much greater issue than the reliability of phone service. Are you able to leave each other voice mail?

Verizon provides a monthly record of incoming and outgoing calls at no additional cost so it’s odd that you claim you are paying extra for that information.

An attorney will be of no assistance to you due to the Waivers and Limitations of Liability clause in the Verizon Wireless Customer Agreement.

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#1 Consumer Comment

I Don't Think So....

AUTHOR: Jim - (United States)

POSTED: Monday, November 25, 2019

Look, if you are making calls to your wife, and your wife isn't receiving them, and your wife makes calls to you, but you aren't receiving them, then the next question is whether your wife is having issues making and receiving calls to others without a problem?  If she doesn't have an issue making calls to others (and it doesn't sound like she is, since you get printouts of who she calls, and you would also have described her problems in your narrative), then Verizon isn't the problem.

 

Correct Diagnosis:  If your wife can make calls to others without an issue, then the problem is with your phone, not your carrier.  Yes, cell phones can crap out, even within a day of buying it; I know someone who had the same problem you describe, and it was the phone.  It only took me about an hour to figure out the phone couldn't consistently make or receive calls, and I told the individual to take the phone back.  Yes, the phone could run all downloaded apps, transmit data without issues, and perform all of the other functions a smartphone can do.  But it could not make calls on occasion.  I don't understand how you couldn't figure out you have a problem with your phone after seeing all of the print outs of calls made and maybe only a few of them were yours?

 

Treatment Plan:  Go get another phone.  Once you get the phone, call your wife and see if she receives the call.  I suspect she will.  Once that happens, those problems should go away.

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