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Report: #1488943

Complaint Review: Visible - Denver CO

  • Submitted:
  • Updated:
  • Reported By: Jeremy — Morrisville United States
  • Visible 1200 17th Street Denver, CO United States

Visible Visible Wireless No service, 3-5 business day response times. Issues with initial activation as well with only $5 max credit applied to account Denver CO

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Activated my Visible service and ported number over. My phone said Visible at the top but I was unable to make or recieve calls or text messages. Contacted live chat who had fast reponse times and after troubleshooting and not fixing the issue, they told me a specialist would contact me in 3-5 days.

They put a $5 credit for the problem with activation. I have an iPhone, most of my text messages are through iMessage and most of my friends use iMessage as well. I didn't realize I wasn't recieving a number of texts through regular SMS. When I finally realized this, I contacted Visible immediately.

I noticed at this time that they had very long chat queues for support. Made me wonder if other people were having the same issue I was having. After factory resetting my phone, I was unable to connect to Visible. Visible uses Verizon Wireless towers.

I went out and bought a Verizon plan yesterday and it works perfectly fine. I chatted in with support at least 4 more times with very long hold times. Live chat went through various tech support steps to try and fix this. With no attempt to send me a new sim card, they just told me to wait another 3-5 days for a specialist.

Meanwhile I have no cell phone service and they call themsleves the "future of wireless". Lets really hope they aren't the future of wireless. They sent out a general email this morning (I believe to all Visible customers) about an SMS issue being fixed. This didn't resolve my issue with having no cell phone service.

I chatted in just to make sure that they were still working on my case. The representative mentioned that they would work on putting credits on my account. I recieved an email reply back from Visible saying that they couldn't put anymore credit on since I already recieved a $5 credit.

That being said, I wouldn't recommend Visible to anyone going forward. It's a huge headache and you can get a Verizon prepaid plan for $30 a month that comes with 1GB data or $40 for 2GB data and not have to go through all this hassle with 3-5 business day response times. 

This report was posted on Ripoff Report on 12/11/2019 05:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/visible/denver-wireless-no-service-1488943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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