Practice Practice.do Onboarding you with your private information visible to them

A member of leadership is actually sticking to their story after my (cancelled) debit card declined a suspicious charge, and emailed me back this response: "Hi Cheniece, First and foremost, I want to deeply apologize for your experience. By no means did we intend to deliver that kind of experience. At Practice, we onboard dozens of customers in this way every week and to some extent rely on signals from the customer if you feel uncomfortable and/or you're not ready to move forward.

Our business is early, and our goal is to simply learn from the people that use our product. For example, we've not invested resources into building a deep self-serve CC experience so we simply ask customers to send us an email if they'd like to update their card or cancel. Those resources are pointed at building features to help coaches across appointments, CRM, Payments, and the other parts of Practice.

Again, I'm so sorry for how this experience was delivered -- by no means was that our intent. If you feel more comfortable voicing your concerns up the ladder to our leadership group, I'm more than happy to make an introduction to our CEO.

Thank you,

Jeremy

---- Jeremy Ross Growth Lead | Practice" --------------------------------------------

I replied back promptly: "At Practice, we onboard dozens of customers in this way every week and to some extent rely on signals from the customer if you feel uncomfortable and/or you're not ready to move forward. Our business is early, and our goal is to simply learn from the people that use our product. For example, we've not invested resources into building a deep self-serve CC experience so we simply ask customers to send us an email if they'd like to update their card or cancel.

Those resources are pointed at building features to help coaches across appointments, CRM, Payments, and the other parts of Practice." Best Practices should be more evolved than reading "signals" from your customers. The option to edit financial data is not so "deep" in regard to self-service... It's literally strange to restrict it in ANY fashion with any excuse. I'll go ahead and say it's creepy--and predatory. And to ask a coach to simply email you to accomplish this instead is not even readily-provided and accessible information for the coach, until it's too late.

That level of self-service requires no significant "resources." If you can use Mailchimp for email marketing, you can use a simple payment gateway/processing software that allows customers the option to easily edit/cancel their financial method... Are you located in Delaware? Or the east coast at all? I conveniently couldn't find this out from your website. Your Time Zone is east coast, I think. My prepaid card declined a very suspicious $10 charge from an evasive merchant from Delaware named Codashop... I thought I'd ask. The last person to see my debit card credentials (aside from myself) was your demonstrator(s).

Your CEO is only the lead in command, and the most skilled executive, in an unfortunately scammy, icky-feeling, contradictory, sus, and red-flagged "business" of underwhelming value. I decline your offer after I have submitted my experience to Ripoffreport.com. And I will add this publicly as well. And you can pass that on to your CEO instead of an introduction to more of your severely misguided leadership. Bow out gracefully. C'mon... It's usually even beneath me to reply to such foolishness. Warmly, Me