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Report: #1511584

Complaint Review: Vivint - Provo Utah

  • Submitted:
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  • Reported By: Hyun — Wylie United States
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  • Vivint Unknown Provo, Utah United States

Vinit double charges and fakes complaint to avoid fixing panel. Provo Utah

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Vivint Forttiva credit We are now getting charged double-once by fortiva and Vivint Fortiva which is the company who gives credit for the monitoring service (who we were not even supposed to need) My system no longer connects to the WiFi and does not work. Monitoring never calls when alarms go off. We are being robbed semi-daily. Vivint cannot fix the issue over the phone and refuse to send out the technician because they say (this is insane) the last guy who came out here is nit comfortable because I had a machine gun in my jacket. HaAHaA ludicrous!

So now I’m stuck with no working security system and they will not repair it. Completely against their policy. I told them I am being hacked and need to talk to security but they refuse to let me speak to security. This is a scam which I believe Vivint is unaware of but we need to find out who. When I call them the person answering is not Vivint. Vivint fix this!!!! Refuse to fix my panel and look into security issues. Double charging

This report was posted on Ripoff Report on 09/03/2021 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/report/vivint/provo-utah-forttiva-credit-no-1511584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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