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Report: #1449245

Complaint Review: Vivint Smart Home - San Antonio Texas

  • Submitted:
  • Updated:
  • Reported By: Christine — San Antonio Texas United States
  • Vivint Smart Home

    San Antonio, Texas
    United States

Vivint Smart Home Vivint Sold me a bad alarm with continuous problems San Antonio Texas

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I had a new security system installed in my home. Over $3,000 of equipment. This was done in February 2017. I have had nothing but issues with it since. I have had technicians out 11 if not more times and another that cant come out for another 2 weeks. I call in and they waste much of my time troubleshooting before they decide to schedule an appointment . I do not have the time for this. the doorbell camera still does not work. Our home has been vandalized on a regular basis they have come to my door and even egged the front door . And the doorbell camera does not record. They have terrible customer service and cannot keep this fixed it may work a few days and then it stops for weeks on end until I have time to call it in again. I have called and called. They are supposed to be protecting my home and I am paying them to do that... all I want is my contract cancelled so I can find a company that works. They already took a year-and-a-half of my money for a system that does not work. I don't want back what I put into it they can have that I just want them to tear the contract and let me move on to a company that can protect my home.

This report was posted on Ripoff Report on 06/27/2018 11:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint-smart-home/san-antonio-texas/vivint-smart-home-vivint-sold-me-a-bad-alarm-with-continuous-problems-san-antonio-texas-1449245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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