Report: #1311690

Complaint Review: Vivint Smart Home

  • Submitted: Thu, June 16, 2016
  • Updated: Thu, June 16, 2016
  • Reported By: Secret — Washington Afghanistan
  • Vivint Smart Home


Vivint Smart Home FRAUD Internet

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So I had someone come into my home to do a demonstration. He needed a credit card on file in case I decided to choose this company. After the demo, I told the guy I am NOT interested, remove my credit card on file and DO NOT charge anything to my card. He assured me that my card will not be charged. They only charge cards AFTER the installation is completed.

Next day, I see a charge pending on my card! I called the company and gave them an ear full! They claim a refund will be done and I should see it the next day.

Well today, the charge is no longer pending, it has gone through on my account. I called my local police department and filed a police report and called my bank to dispute the charge.

I then called Vivint and spoke with a very nasty, rude, trailer park trash, and incompetent rep by the name of "Brandon" who of course refused to give his last name. [continued below]....

..... I requested a supervisor and this troll says he doesn't have one. Good thing I was not in close proximity of this guy cause I would've socked his disrespectful ***! He goes on to tell me that a paper-check was mailed to me on the 14th from Utah and I should get it today. WTF! What planet are you on? It does not take 2 days for mail from Utah to Maryland! Mail from ATL to Maryland takes about 4-5 days, so please, cut the ********!

DO NOT GIVE THESE PEOPLE YOUR BANK ACCOUNT INFO, CREDIT CARD INFO OR DEBIT CARD INFO! This is how the reps are paid. Once your card is charged, the rep is paid his/her commission. This is why I don't trust sales people at my door because of sneaky frauds such as these people. Its always that one dummy who messes it up for others.

This report was posted on Ripoff Report on 06/16/2016 06:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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