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Report: #1510202

Complaint Review: VRBO - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Heather — Boulder Colorado United States
  • Author Confirmed What's this?
  • Why?
  • VRBO Nationwide United States

VRBO Same Day Cancellation of Our Rental!!! Nationwide

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I have used VRBO over the past several years with moderate results. Unfortunately, my company and I are done using this company.

While heading out the door for an international trip I got a 'We are so sorry, but your home is not available' email. Keep in mind that the trip was booked confirmed weeks in advance. It was cancelled hours before our departure flight.

Over three hours of being tossed from one customer service rep to another, where absolutely no one could help. Disaster.

Message; VRBO has lost its customer services and it is very evident that their team is not trained. Total incompetency across all of their reps, sadly struggling to read a script to tell me they were sorry, but had NO idea what happened or how to fix. Guess there is no script for that.

Nice that you grew, VRBO, but when you methodically trash your customer's vacations you will be lucky to stay in business. Can you say, 'Motorola?'

This report was posted on Ripoff Report on 07/20/2021 02:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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