Complaint Review: Wage Works - Lexington KY
I left my company on 1/14/2020 but retained insurance coverage through to 1/31/2020. At the end of the year my Wage Works account contained $103 which automatically rolls over to the next year (up to $250) and can be used for medical bills occurring in the new year. I submitted medical records for $753 for services delivered in January 2020. Wage Works rejected the claim stating I had left my employer on 12/31/2019.
I contacted WW and informed them their records were incorrect and the exit date was 1/14/2020. They then claimed the medical services were beyond the coverage time. Again, I corrected them to say I was still covered by company insurance, and that the first medical event on 1/4/2020 was greater than the remaining balance so the rest of the report was irrelevant. I was told they would resubmit the claim.
A month later, having received NO information I again contacted the only Wage Works phone number avalable. At that time, I was told I would need to submit an appeal. I asked for a contact and phone number. I was told NO ONE was available for contact. All appeals are in writing, either mailed or FAXed. (Fax? in 2020? seriously?). This company is either incompetent or worse. I suspected every year there are small amounts they collect from people who just don’t have the time or energy to jump their hurdles.
This report was posted on Ripoff Report on 04/13/2020 10:36 AM and is a permanent record located here: https://www.ripoffreport.com/report/wage-works/lexington-ky-take-care-funds-1493985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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