Complaint Review: Walmart.com - Hammond IN
Walmart.com Walmart Their online system does not work properly for factual times and they refused a refund that was into the future for items due back to the store. Hammond IN
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Walmart refused to refund for purchases claiming the date to return was past due. Yet, I have a document from them received after return was made online that clearly gives date to return to store by April 10, 2020. That, apparently, is how their online returns are handled.
I phoned the customer service line when I was at the store on March 21, 2020 after the store would not accept the items or the form I had in hand with date to April. The customer service person told me that I would receive an email from directly about it, but said email never came.
I tried chatting with them on their site and they are still sticking to that the return date is past. The person was not listening to what I was saying, just insisted they can not help me. I then connected with customer service by phone again today and they still state the time for return is past due.
It appears as if there is no giuidance to their employees in how online returns are handled and they are unable to fix it so they can get their items back and I can get my refund. I tried writing an email to them and have received no response. Although they are not costly items, it is the principle of it in that what they say and what is on paper is not exact. United States
This report was posted on Ripoff Report on 04/07/2020 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/report/walmartdotcom/hammond-walmart-online-system-1493781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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