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Report: #1488908

Complaint Review: WELLS FARGO BANK - SAN FRANCISCO CALIFORNIA

  • Submitted:
  • Updated:
  • Reported By: Eric — Manteca CALIFORNIA United States
  • WELLS FARGO BANK 420 MONTGOMERY ST. SAN FRANCISCO, CALIFORNIA United States

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WELLS FARGO BANK WELLS FARGO BANK
WELLS FARGO BANK NA/CALIFORNIA
WELLS FARGO BANK AND CO

I discovered fraud on my account by accident. I was assaulted in my vehicle one night, and recorded the assault on my laptop which set on my passenger seat recording when it took place. Upon finding the video, which btw, I don't remember even recording.

I heard those responsible talking about stealing my "social security money," and how they already had stolen thousands of dollars. First, I went to see a therapist, because of the means of fraud. Meaning, I wanted to validate that what they were saying they did was even possible. It was validated by a Ph.D, specializing in such areas of practice.

I then began this nightmare with Wells Fargo. I tried to report the fraud by phone; and when I did, asked for help reporting to law enforcement as well. Explained the situation, and then was told that they would not help me with law enforcment, and that I couldn't complete my fraud claim, because I didn't know the last four digits of my card number; despite the fact that the rep prior to the one stating this was able to freeze my online account access.

So, long story short, I went down to the branch in person, declaration in hand, along with the video, audio recordings, and photos; all of which proved my allegations. I was told by the branch manager that WF would not assume liability, and that I had no rights.

He confirmed that he had forwarded all the proof I gave him to fraud, and after not hearing anything for so many days, I filed complaints with the CFPB, as well as the OCC. WF's response was they needed more information. I provided it. Then they needed more information. The same information requested was information I'd already provided twice, both by telephone and in person.

Now, I got another letter stating that I would have a decision in ten days. That was last month. It has now been seven months since this began, and the CFPB doesn't seem to concerned about protecting me. I need an attorney desperately. After reading these other stories, I have lost all hope I will get any of my money back.

It is in excess of $45K. Wells Fargo might as well have paid the people who assaulted me because they aren't on my side of this at all, nor were they willing to help. I'm sure the CFPB can sue over them violating Reg E, but they won't pay me that money. Basically, everybody gets paid for my victimization. Yeah, that's consumer protection.

This report was posted on Ripoff Report on 12/11/2019 05:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/wells-fargo-bank/san-francisco-california-1488908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 Consumer Comment

You criminals at wells fargo take peoples homes even when they are paying like how criminals stole cars from the troops who are fighting for your freedom low life trailer trash

AUTHOR: - (United States)

POSTED: Saturday, January 18, 2020

  Employees at wells fargo are low life trailer trash! They have the balls to come on here to say the things they do! Do you think that I trust what they say after the phony checking account scandal?  All wells fargo company is corrupt too the core! Because they are getting away with abusing their banking customers and homeowners by still foreclosing on their homes even though they are paying their monthly payments!

 You can't trust any of these banks! Bank of Merica and Wells fargo are the top two offenders people need to watch out for! They are  SLIME!

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#4 Consumer Comment

All you people at wells fargo are criminals who take peoples payments and their house and let your employees harass their neighbors and falsely get them in trouble

AUTHOR: - (United States)

POSTED: Saturday, January 18, 2020

I hate wells fargo with a passion! You steal people's homes from everybody regardless if they are white or black! You steal their payments like how the bank of Merica did not apply them to their balance and foreclosed on their homes anyways!  Wells fargo and bank of Merica are two thickest thieves! I wouldn't trust wells fargo at $1.00.

  If they ever buy my mortgage! I will fight them tooth and nail! They aren't going to steal my home! Criminal thugs!

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#3 UPDATE Employee

Mostly black ex homeowners complaining

AUTHOR: Liz Bryant Wells Fargo - (United States)

POSTED: Saturday, January 04, 2020

I am Liz Bryant from Wells Fargo. I am the executive vice president of mortgage lending. You are probably another black homeowner complaining about our company when you didn't make your payments. We are going to stop lending to blacks.

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#2 Consumer Comment

This is why I nearly passed out when bank of america was taking over my home loan in 2008 they have been trying to take my home for over 10 years

AUTHOR: Pissed Off - (United States)

POSTED: Saturday, December 28, 2019

   I cringed when I received the letter that bank of merica was taking over my home loan! I guess the naysayers on this site forgot that homeowners can file for bankruptcy to save their home. I had to get rid of my credit cards but it's a small price to pay to stop bank of merica. They have harassed me by sending people to my home and leaving notes on my door telling me to call them even after speaking to them!

  What is bank of Merica problem with all the lying! I heard of horror stories of them calling the police when homeowners tried to pay their mortgage in a bank! Its their goal to get you behind! To try and take your home! I know all their sleazeball tricks!

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#1 Consumer Comment

I am confused

AUTHOR: Stacey - (United States)

POSTED: Wednesday, December 11, 2019

If you missing thousands of dollars from your account as you stated how did you not know that when you read your monthly statements???

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