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Report: #1518228

Complaint Review: Xfinity Mobile - Chico California

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  • Reported By: UpholsterRuss — Paradise California United States
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  • Xfinity Mobile 1950 East 20th St Unit C319 Chico , California United States

Xfinity Mobile I paid over $900 for a phone, then after 1 & 1/2 yrs. of paying insurance on that line they refused to replace it when it was lost. Chico California

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I purchased 3 LG phones, one for each of my family members. I did not know that 16 gigs of internal memory would be a problem. Nor did I know that the sales rep that said I could change my billing date  was lying to make a sale. So when I called and tried to change my billing date to the day I get paid, the 1st of every month.

I was suprised that it could not be changed. When after a couple weeks, my woman started complaining about the memory on her phone being full. I ordered her a new S8+, an over $900 dollar. When the phone came I called The customer service to assist us with activation. She told me to take the sim I had taken out of the old phone and put the sim card in the New S8+.

She said put the new phones sim in the old phone. She said turn on the new phone, she verified it was working and then said. Turn on the on the old LG phone, After going through the activation process for the new sim in the LG, she asked us to restart the phones.

We checked to make sure they where both working. they where so I aked her if the new phone had insurance on it. She asked me for the phone number I gave it to her. It was my woman's same number from the original LG, she checked and said yes it had insurance.

I thanked her and we continued on with our lives. My LG quit charging so I called the customer service they said Take it to the store they will give you a new one. Mind you this was within the initial 30 days when my phone did this.

So I drove the 25 miles round trip to be told it is a manufacture defect contact LG and they will fix it. So I do they send me the Mailing label and I send them My only phone. After a couple weeks I call LG and ask what is going on. They say they did not get my phone.

Xfinity mobile runs off Verizon towers. So, after 2 weeks with no phone I buy a Tracphone on verizon service and put my Xfinity sim in it, it works. So I call Xfinity mobile customer service and tell them what happened. Now I have to file a claim for a lost or stolen phone. Except I don't want the same phone because My woman is alredy having problems with her LG, and we had ordered her new phone.

So I ask to replace my broken then lost phone with a different better phone.They say it is past the initial 30 days so no i can't > I say but it wasn't past the initial 30 days when it happened you made me send it to LG or it would have been in the first 30 days. They refuse, I am livid! So i ask if I can upgrade my phone.

They say yes when it is paid off you can. So I continue to use a Tracphone with an Xfinity mobile sim card for the rest of the month until I get paid. When I get paid I pay off the peice of s**t LG I don't even have and order A New S9 note 3 times and it never comes.

In the mean time my woman gets her new phone and we give her mom the old LG with the new sim and number. The Campfire destroys My entire town, every Place My son Roger and I have ever considered to be HOME. All we (Marlo Roger and I) have is the cloths on our back and our phones. We get a motorhome  and are moving from place to place.

Then I realize the Xfinity mobile phones are not able to connect to the Xfinity mobile towers wifi. Because our next phone bill was over $200 worth of data. So, I call Xfinity customer support. Ask why aren't we able to connect to the Xfinity mobile's wifi towers, we have Xfinity mobile phone but they want me to pay for connecting to the wifi.

She finally gets me to someone who say's they will give us free Data for 2 months while they figure it out. In the mean time I realize I'm getting notifications on my phone saying on the 5th "my bill is ready to veiw" I got paid on the first So I call and say I want to Pay my bill now. Because I'm broke on the 26th when they want me to pay. Xfinity rep says there is no way to pay my bill early.

I have to wait until the 27th after they overdraw my account before they can accept a debt card payment to my account and assures me there is no way to change the billing date unless I turn cancel my account and wai for it to be 12 days prior to the 1st, then I can open a new account so my billing date will be the 1st. I'm not making this up! I am Livid!

Months go by I've ordered a new S9 note 3 times without it coming. I call to try again, ask for a manager, explain that my phone broke within the first 30 days they made me drive 25 miles to get told to call LG. I sent my phone to LG they lost it So I requested a new phone but had to wait till I got paid. paid off the d**n p of s**t and ordered a new phone 3 times and still don't have it.

Can I have a discount on a new S9 note for all the hassle. He says no, I say you mean to tell me after all that and going without a phone for weeks, still using a tracphone after paying for a phone I don't even have, you won't even take anything off the price of a $1000 phone? No he says.

So tell him to kiss my a*s I will never buy a phone from you ever. Months later I take my woman and buy her a new S9 note from Best buy. We call customer service and they walk us through switching her old sim into the new S9 note and we put my sim from the tracphone into the S8+(which is her second phone I'm still paying for).

Her mom has the original LG. A few weeks later I lost or someone stole the S8+ I've been paying insurance on since I bought it, (I thought). Except when the rep transfered the old sim to the new $900 S8+, she didn't transfer the phones information also. So even though I had been paying insurance for over a yr on my womans line.

It never changed and they wanted to give me an LG peice of sh*t I gave to her mom.. I had many calls chats trying to get them to give me my $S8+. Finally I had Assurion and a second tier Xfinity rep on the phone. The Assurion rep says to the xfinity rep- "you need to give this man a new phone, the information normally transfers automatically when the sim is inserted into a new phone.

Or your rep should have done it. This man cannot transfer the phone details, only your or your support are able to do that. So, the xfinity rep says ok she will send me a new phone. I wait weeks no phone. I call again they refuse again. I demand to be paid back for the year of insurance I paid on the phone then. $152.+ change i paid and for 8 months every month I would get a bill emailed to me saying I owe -$152.+ change.

Reminding me monthly of them ripping me off. Finally got a check mailed after being lied to multiple times that it was being mailed to me. Trying to tell me it would be credited to my closed account. Because I dumped them and went to AT&T. They still owe me a $900 S8+ and hundreds of hours of time in phone calls and chats etc.. Always saying the costomers satisfaction is important to them. I call bullsh*t!

This report was posted on Ripoff Report on 05/08/2022 08:39 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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