Complaint Review: XFINITY - Seattle Washington
XFINITY Comcast Cable BAIT AND SWITCH Seattle Washington
*Consumer Comment: Forget The BBB. The BBB Is Based On Fraud And Deception!
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I wanted to drop my service and then they made me a great offer, unlimited 1Gb/s speeds, and then discovered they were charging me overages after 1 TB. Canceled service.
They calle me back and told me the wanted to keep me and made me a good offer for the same unlimited service and 1Gb/s speeds. Now after a few months they are charging me an overage again, and want me to pay more for unlimited data and there is an early termination fee.
They offere to give me unlimited data for $10 more. But they are not to be trusted. The plan they offered included unlimite data.
I will guess their retention department is authorize to lie to get you to sign up again and they then pull a bait and switch and suddenly the charges go up.
They refused to allow me to speak to a supervisor.
I filed a BBB complaint. Next I'll be filing a complaint with public utilities commission.
BE SURE YOU GET EVERY DETAIL IN WRITING. I THOUGH THERE WERE NEGOTIACTION IN GOOD FAITH. THEY ARE LIARS AND CHEATS.
This report was posted on Ripoff Report on 12/02/2019 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/xfinity/seattle-wa-comcast-cable-bait-1488495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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