1800PACKRAT Warehouse Destruction,Dodging contact,Delay strategies,Inept employees, Internet

I did receive a message that PackRat was working on our claim - they made an offer for less than half of the damages ONLY if I sign a complete GAG order preventing me from talking or suing. I would have been happy to sign a somewhat similar document had I been reimbursed for all damages in a timely and polite manner. Less than half the actual damages will not replace the items I need that were destroyed by a careless employee we were told was not even trained. Less than half will not pay for the stress and discomfort I continue to suffer. One should not have to insure against malicious damage by untrained employees of the company hired to safeguard one's household possessions.

I forgot to mention that the Warehouse Manager TOLD us that the forklift driver had not been trained and had been fired before he even called us. The wrecked forklift had been set back upright before we arrived.

I am sick from stress and worry, cannot sleep, chronic pain is worse than usual. Packrat refuses requests for contacts, addresses & direct numbers. Will not even pay the basic insured rate we paid for unless we sign a 'gag' order. Cannot afford to replace household items we trusted them to store.

This Is Not My Complaint, and Have No Idea Why It's On My ROR Dashboard

Were sorry to hear about the situation thats occurred. As we have discussed with you on the phone, our claims department is working on your claim and we should have a resolution for you shortly.

If you have any further questions, please contact us at our main office number.

Thank you.