Report: #783958

Complaint Review:

  • Submitted: Sun, October 02, 2011
  • Updated: Sun, October 02, 2011
  • Reported By: MKD — Winnipeg Manitoba Canada

    United States of America Fraud and WORST possible customer service, Internet

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we have had 5 websites hosted through 1and1 for the better part of the past 12 months, and it has been an ordeal from day 4. the setup was rather smooth and they even had someone call us back after the setup to inquire about our experience.

But that was it. From then on it was billing errors after billing errors. and once our ayment did not reach them after 3 days, they locked out account and took our sites off. the to reconnect they ask for extra fees, and wait almost 6 days after they've collected the money to put our sites back online.

The latest salco cam last week, when they took one of our site off. We emailed them, and it turned out they had in fact turned our sites off for weeks, on the ground that we had missed payments, which was inaccurate. After 10 days, the actually sent our account for a collection agency. I mean they never called us, never sent a letter, and we were not even aware of it. All of our sites we have with them were paid up.

And the arrogance of their staff is just amazing. Now we're fighting them to transfer our accounts, all of our accounts and site away from these people. I have never experienced anything like that with a site hosting company, and i have been using them for the past 8 years.......

To our potential customers: just stay away from will most likely regret dealing with them. 

This report was posted on Ripoff Report on 10/02/2011 06:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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