21st Century insurance Sales Representative is selling policy that insurance company does not cover Nationwide

On September 14th, My car was involved in a hit and run. I had several witnesses and a police report filed, yet nobody was able to get the license plate of the offender. Needless to say I reported the accident and Megan the claims rep. told me I would need to pay the deductible because California State law states the policy holder is responsible for the deductible"if no license plate is taken". I informed her that the original sales rep. told me as long as I had uninsured motorist insurance I would not be responsible for the deductible. She repeated herself and the California state law code number and would not listen to my grievance. I at that point did not have any proof or way of convincing her so I let the matter go and paid the deductible. Come Thursday October 23rd I called my insurance company to change around my coverage. I spoke to a Mr. Era Garcia at approximately 4:45pm. I informed him I was thinking of dropping my uninsured motorist coverage due to the situation with the recent accident and most important the deductible issue I had experienced with Megan. Mr. Garcia said "no license plate is needed to have the deductible waived, as long as there is a witness so that the accident is not recorded as if a ghost-car that hit my car" I asked him to repeat himself Multiple times so there would be no confusion(he did). He the 21st Century rep told me I should have someone in claims re-examine as this was handled inappropriately.

 

I called and had Jamy (913)827-5449 a insurance supervisor pull the recording of the conversation to prove to her that not only the 1st sales agent had sold me insurance under false pretense but that the 2nd agent was telling/selling me an absolutely non deliverable insurance policy. After, she listened to the phone conversation, she left me a voice mail message saying, " they will handle this situation as a Coaching opportunity and speak to there sales rep Mr. Era Garcia, so that he can be more clear on how the policy works. She also states that the he informed me that a license plate was needed. This is the part that amazes me on how she can completely and absolutely directly lie about the matter.  He actually asked me while we had our conversation to hold on for a quick moment as he checked his notes and read his understanding of the policy out loud to me and advised me to place an inquiry because the claim rep had handled the situation incorrectly because only a witness was needed. Jamy ended the voice mail by stating that regardless of the conversation that the accident had already taken place over a month ago and the case was closed. 

 

I have called multiple times and left messages but she has not returned my calls.  I understand the California law about hit and run accidents(now). The best example of the situation I can give is this;
if a sales rep. sells me and promises me a trip to the moon and I accept and pay my deductible every month. Then I expect a trip to the moon! regardless if the sales rep is correct or incorrect he is a 21st Century representative.