Complaint Review: AAGI - Arlington Heights Illinois
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- Author Not Confirmed
- AAGI 1500 W Shure Dr # 7 Arlington Heights, IL 60004 Arlington Heights, Illinois United States of America
- Phone: (800) 858-6324
- Web: www.aagi.com
- Category: Auto Warranty
AAGI Wheelz Did NOT Honor Contractual Terms and Agreements Arlington Heights, Illinois
*Consumer Comment: Let's take it to the officials
*Consumer Comment: AAGI-WHEELZ is hazardous to your car's health, and probably yours.
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I am a first time customer and more than likely a last time customer of AAGI. I recently had filed a claim with this company. The representatives with AAGI are rude and will not speak directly with me. They tell me I must go through the auto repair place and the Auto repair place will speak with them. They state this is their process of filing claims. Thats fair enough, however this never got me any closer to a resolution on my problem. From the information I gathered they are trying to get out of honoring a contract through a technicality of words. Because my part Frayed and didnt break was the reason they wouldnt cover my claim. Bottom line is that it failed and was not reusable. The second claim was a part that cracked and they would give a reason why they wouldnt cover that either. I went to the Person that sold the AAGI service to me and I had him call AAGI. He wanted this resolved and threaten to not only stop payment on a 6,000 dollar check for contacts he had sold the past week, but Stop selling AAGI service until this is resolved. AAGI refused to honor or pay one penny or my claim. I paid for their highest level of service on a 1 year contract and they didnt even honor it within the first 3 months or 3000 miles.
I already spoke to a friend of mine that is an Attorney and he said this situation sounds illegal, and I should be protected under certain customer rights. He has referred me to the Attorney in the Attorney Generals office in my state capital. I am awaiting a call back from him. He also mentioned that if numerous customers had the same or similar issues that there could be a class action law suit against AAGI. Its very sad and disappointing that I have to go to numerous Websites on the Internet and write this complaint to warn others. If I researched this company a little better I would have never done business with them.
This report was posted on Ripoff Report on 04/14/2011 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aagi/arlington-heights-illinois-60004/aagi-wheelz-did-not-honor-contractual-terms-and-agreements-arlington-heights-illinois-717624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Let's take it to the officials
AUTHOR: Pubudu - (United States of America)
SUBMITTED: Thursday, July 26, 2012
I too am victim of American Auto Guardian Inc (AAGI) warranty scam and
I'll be making a complaint to the state attorney's (IL) office. It'd be
great if all of us, who are victims of AAGI scams, make complaints to
the state attorney's office. That will make the officials realize the
scale of scams done by AAGI and push them to take legal actions against
AAGI.
Pubudu
Chicago Illinois
#1 Consumer Comment
AAGI-WHEELZ is hazardous to your car's health, and probably yours.
AUTHOR: Lisa - (United States of America)
SUBMITTED: Friday, November 11, 2011
My husband and I purchased a used Jeep Liberty Renegade from a local dealership. Since it was a used vehicle, we were offered to buy a warranty for it. Not hesitating on the idea because it was a 2003 model, we bought the 36mo/36,000 miles Ultimate Used term contract. That was on August 29, 2011 and now it's November 11, 2011.
It hasn't been that long at all and although it was time to change the oil, we also had our mechanic check some other things out. Upon his inspection, he found that the drive shaft CV joint is bad but the CV boot which covers the joint had a tear in it, making it a null and void part to be fixed. The second portion to the claim is the rear upper control arm has 'surface rust' on it while the bushings in the control arm are completely worn out, said part will not be replaced due to the 'rust' covering it. More than likely it had been like that previously and certainly didn't happen so fast while we owned it. The rubber bushings are the issue, not the rusty metal.
Needless to say, they're not going to cover anything and are giving the car dealership the run-around as well and being a very-established dealer in our area for a very long time, and USE this company a lot for contracts, you'd think AAGI/Wheelz would work with them better.
I agree 100% with Mike from Kentucky, who wrote the previous complaint. If we can get a class action suit against these creeps then my husband and I are with you.
The end result for our misery is to cancel out our policy, get the money refunded and put that toward the mechanic's bill for fixing our Jeep.
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