Complaint Review: Aarons Rentals - Concord North Carolina
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- Author Confirmed
- Aarons Rentals Branchview Ave Concord, North Carolina U.S.A.
- Phone: 704-788-2332
- Web:
- Category: Rental Stores
Aarons Rentals told me the pc i was buying had a DVD burner (my main concern),then manager told me i was "screwed" because it didnt. Concord North Carolina
*UPDATE Employee: Issue Resolved
*UPDATE Employee: Ma'm
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because of inadequate staff knowledge, i was sold something entirely different than what i had requested. none of the tags that told specs matched the items they were next too.when i brought this to the managers attention...he said i was "screwed" as far as the money i have already paid,and not getting the DVD burner which was my main request.
I was at fault for being an inexpierenced pc buyer..they were at fault for taking advantage of it. my next purchase there was going to be an HD TV. that will not happen. and after this pc is paiid off i will no longer do business there and have apologized to people i refered to them. shame on you arrons. they song and danced there way into a sale, at any cost. the customer satifaction does not mean anything to them, pride in their work is lacking.
francine
mount pleasant, North Carolina
U.S.A.
This report was posted on Ripoff Report on 10/16/2007 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aarons-rentals/concord-north-carolina-28025/aarons-rentals-told-me-the-pc-i-was-buying-had-a-dvd-burner-my-main-concernthen-manager-279075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Issue Resolved
AUTHOR: Kzaccardivpasst - (U.S.A.)
SUBMITTED: Friday, December 14, 2007
After reviewing this account and speaking with the Regional Manager and Genereal Manager, we have come to the resoluiton of exchanging the customers computer for the one they orginally requested. The Regional Manager is contacting the customer today. I am not sure what the miscommunication was between the manager and the customer but I hope this resolves the issue completely. We at Aaron's strive for total customer satisfaction. It is never our intention to sing and dance our way into a sale. Our goal is to bring our customers to ownership of the product they want.If there are any further questions in reference to this matter please feel free to contact our Divisional Office at 704-845-5064
Kay Zaccardi
VP Assistant
Aaron's Mid Atlantic Ops
#1 UPDATE Employee
Ma'm
AUTHOR: Be Nice - (U.S.A.)
SUBMITTED: Thursday, November 29, 2007
That is poor for an aarons employee not to be knowledgable enough to know the product he is selling. But here is an idea.....contact there divisional office. Every region has one. And they have to give u the #. I believe the customer gets what they want no matter what. But like i say in alll my posts.....unforutunatly not all stores are created equal. Good luck in your future
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