Aarons Sales And Leasing change payoff Wichita Kansas

Good example, however when a customer elects to do an EPO (early payout), one months rent is applied to revenue and the rest to EPO. If they suggested that she pay current and then do the EPO, then they received rent for 2 MONTHS. And Employee, do you remember what amount goes to RENT and EPO? The real winner was AArons and not the consumer. Remember this, the goal of a business is to aquire and maintain customers(sound framiliar), the brainiacs should have gave up the 15.00 in extra rent and sold the customer something else, but hell who cares right, they probably think that their customers dont have a choice as to where to shop. I bet that consumer will probably tell anyone that will listen about this story and they will tell even more people...see where i'm going. I don't believe the customer is always right, but i do believe in doing whats right for the sake of the customer and the future of a business.



OUT

I am sorry that you had a bad experience at Aaron's. However, I would like to take a moment and address your concerns regarding your payoff amount. Aaron's is a lease to own company, the customer makes lease/rental payments over a specified time and at the end can obtain ownership. When you make your payment you are paying in advance for the time you will be using the merchandise, in your case your agreement had expired or was "past due" , which meant that you needed to make a rental payment to renew your agreement at which time you could then exercise your option to payout.

Here is an example, Lets say you went to rent a car, prior to getting the vehicle you would pay for the time you were going to use it for sake of argument we will say one week, well at the end of that week you would either bring the car back or pay for however long you are wanting to rent the car, if you kept the car longer than the time you had originally paid for you would have to pay for the additional time when you brought it back.

This is the same situation only we are dealing with furniture. There is nothing illegal,immoral, or unscrupulous about this practice it is outlined in our agreement and explained at the time of purchase, as for the associate the quoted you the wrong amount that is unfortunate but I promise you paid no more for your merchandise than you originally agreed upon.

My suggestion is to ask the store for the number of their divisional office so that you can get in touch with a member of the regional staff, I am sure they will be more than happy to address your concerns and show you exactly why you paid the amount you did.

To all consumers of the rent to own industry, stop wasting your time and efforts directing your complaints to the staff and management of your respective companies. Your inquirys get mocked and the cycle will repeat itself with your fellow consumer. If you want to put an end to the practices of this industry, call the Attorney General Consumer Complaint Department and The Better Business Burea in your respective states, and file reports directly with them. This hits the companies where it hurts, in the pocket book. Take it from me, an ex-employee of Arrons(5 years), the problem lyies with the regional staff and the divisional V.P. . The saying S**T rolls down hill is alive and well at Arrons in the Houston area. Upper management encourages these tactics until a "smart customer" recognizes that these tactics are illegal. At this point management distinces itself from the guilty party to "cover their A**" which separtes themself from the charge. 100% of the time, they are protected leaving the "line worker" to take the fall. They fire this person and tell the customer it won't happen again, all the while they hire a new person and encourage the same behavior behind closed doors. Now the cycle repeats itself again and again. Don't be fooled when they say its a training issue, this has been going on for years and years and years. In defense, i can personally say that not all divisions are operated they same way. I know the VP for Lousianna and he doesn't encourage this behavior. He pushes his people, as any leader would do but he has limitations on his tactics. The Houston area should take note and recognize that this may be why this market out preforms Houston now. Consumers, dont take the abuse, file a report with the true problem solvers, The Attorney General and The Better Business Bereau. " Their are sacred cows".

All they are trying to do is get more money. The payoff price includes your past due amount and any late charges. When you payoff an account only part of the money (1 month worth) goes to thire projected revenue for that month. If you are past due (lets say 1 month) and paid the past due amount then paid off your account they would get 2 months worth of revenue posted in one month which makes the revenue look better and will cost you a little more. its a game we we taught to incress our revenue but it is also a scam. Just ask for upper managements number and when you get that number tell the that you are going to call the state attoney general that is the "key word" that will make all upper management shake. Here in Texas Arrons has paid hundred of thousands of dollars in fines to the state and are under probation.