Report: #1363617

Complaint Review:

  • Submitted: Thu, March 23, 2017
  • Updated: Wed, May 17, 2017
  • Reported By: Liz — Reseda California USA

    USA ABCABC MouseABC Children's educational program Company claim to give you 30 days free trial but charged acct in 2 days after I provided cc info internet city only Internet

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The telephone number ABCmouse provided for live contact is a recording which says that all representatives are busy however, please feel free to contact us via our customer support center online.  Then the line is disconnected.  I am super disappointed with this service and will be sure to mention the ABC services and how you operate on my social media as well as other social media. Every potential customer should be advised of what they are to encounter in the future should they decide to purchase this ABC MOUSE educational videos for their children.

First I would like to say that thier ad indicates that one will obtain a 30 day free trial before purchasing. However, one is forced to provide credit card info for the free trial.

I provided my credit card information on 3-17-17 with the 30 day free trial in mind.

My card was charged a total of 119.90 ($79.95 plus $39.95) one day after the purchase.  (FRAUD CHARGES ARE TO BE FILED)

Secondly, trying to log in to thier system for access to my purchase was a loop.  There was no logging in at all.  No way to contact them via telephone and I was unable to access the account to try and find out their phone number or address so I can write a letter.  I found a telephone number by chance via google search. 

Thirdly, trying to contact your customer service was also time consuming and money lost in the loop I was sent.  After finally gaining access to the program by persistantly getting a forgot password code I was sent on a endless loop but I didn't give up.  I kept trying and trying and getting code after code after code.  Finally, one code stuck and I was able to log in.    All I can say is Parent beware. 

I am super disappointed in thier services and in the actual program.  It's an endless number of videos which you can find for free on YOUTUBE and games with no instructions.  The program takes forever to load and waaay too long for the next pages to turn.  It's confusing and my little one just got bored waiting for the next thing to show up.    No Parent instructions and if the parent doesn't know what to do with the video one is looking at, just imagine how simple it will be for the child.

I AM DEMANDING IMMEDIATE REFUND on my credit card and CANCELLATION of this program.

DON'T WASTE YOUR MONEY, IT'S NOT WORTH IT.  There is no Customer Service and no one to help guide the parent so the parent can guide child.  it's too complicated.  GET GAMES AND VIDEOS FOR FREE ON THE INTERNET AND TEACH THAT WAY.  

This report was posted on Ripoff Report on 03/23/2017 05:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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