Complaint Review: Acai Berry Detox - FWM Laboratories - Hollywood Florida
- Acai Berry Detox - FWM Laboratories 3007 Greene St. Hollywood, Florida United States of America
- Phone: 8669490138
- Web: www.acaiberrydetox.com
- Category: Weightloss Programs
Acai Berry Detox - FWM Laboratories charged account before trial over and refused to refund money Hollywood , Florida
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I ordered 3 bottles of the Acai Berry Detox. 2 in my name and 1 in my daughters name. They charged my account $86.42 three times. They charged me 2 weeks into a 30 days trial period.
I called to ask why I was charged before the 30 days were up. The girl I talked to said they would refund the money but that it would take 5 to 7 days to show up in my account.
When I checked the account and the money wasn't in there after 10 days, I called back. I spoke to a different person and they told me to send the 3 bottles back and as soon as they received them, they would refund the money.
She gave me 1 RA number for all three bottles and I asked her if that was all I needed for all 3 bottles to be refunded. She told me the 1 RA number was all I needed and to make sure I put on return package to "shipping manager", which I did.
After another week or so went by, I checked my account and did see 2 refunds of $86.42 each, but was missing the third $86.42 refund. My daughter even got an e-mail confirming a refund would be credited to my account for the third bottle.
I never received the third $86.42. So I called back a third time and spoke to the head supervisor at the company and he told me that because I didn't have 3 RA numbers on the return package, I would not get the third refund.
I asked why I was refunded for 2 of the bottles if I only had 1 RA number, he said the second refund was a courtesy, but I would not get the third refund. I told him that the first girl I talked to told me that I only needed 1 RA number. I asked if she was sure.
She told me that was all I needed for the refund for the 3 bottles. And because if them taking out the 3 charges of $86.42, my bank charged me for $200.00 in overdraft fees because I had already paid all my bills.
I was unaware that they would take all the money out before the trial was over. I was only able to take one dose and had to stop because there was something in the capsules that I am allergic to. I became itchy and broke out in hives.
Before I could call and return the bottles, I noticed the 3 fraudulent charges on my account. I want the last $86.42 returned like they said they would do.
This report was posted on Ripoff Report on 10/26/2009 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acai-berry-detox-fwm-laboratories/hollywood-florida-33020/acai-berry-detox-fwm-laboratories-charged-account-before-trial-over-and-refused-to-ref-515265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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