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Report: #511826

Complaint Review: ACAI BURN - Hollywood Florida

  • Submitted:
  • Updated:
  • Reported By: mad in MN — Mound Minnesota USA
  • Author Not Confirmed What's this?
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  • ACAI BURN Hollywood, Florida United States of America

ACAI BURN Varimi LLC Kept Charging me even after I cancelled twice Hollywood, Florida

*UPDATE Employee: Hello,

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This company offered the "Free Trial" of it's product.  I fell for this but with caution.  I said in excess of 5 times during my conversation when ordering my "free trial" that I did not authorize any charges to my card other than the $4.95 shipping and handling.  I have been charged $54.95 twice called to cancel two more times both times receiving cancellation numbers and now I am getting charges for $7.01 per month for some bogus website that I was automatically enrolled in.  What a major scam.  I don't care if the product melts fat off, I would not recommend this company to do business with.  They will keep charging your card and ripping you off.  I have encouraged them to listen to my recorded call where I was assured that they don't even keep credit card numbers on file there.  Hmm... a little suspect when I have had 4 unauthorized charges.  Run scared.  Go to the health food store and buy your product there, I should have known when they started Internet stalking me.  Beware!  Wish I would have known about this website before.


 


 

This report was posted on Ripoff Report on 10/19/2009 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acai-burn/hollywood-florida-/acai-burn-varimi-llc-kept-charging-me-even-after-i-cancelled-twice-hollywood-florida-511826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: ERNIE GEMELARO - (USA)

POSTED: Tuesday, October 27, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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