Adaptive Eye Complex Lush Eye Cream FALSE Advertising and Bogus Company Don't Know Internet ,maybe Maine

I wish I had seen the posting before I ordered my "Limited Free Sample, You Only Pay for Shipping $4.95".  It was also advertised as the only product that Shark Tank (all sharks) invested the most money in right on the show.  Well, now that I'm investigating, this doesn't even appear to be that product - not sure. 

Along with the tag about Shark Tank, the internet site stated that this was a FREE Sample and there were only a limited number available and the cost was only the shipping of $4.95; however, the charge ended up actually being $5.36.  There was no information stating that you had 14 days to try it out and if you didn't call back, you would be charged and how much you would be charged.  It turned out to be $97.37!!! 

I was charged $5.36 on March 20th and I don't remember exactly when I received the product, but it was obviously after 3/20/17.  Well,  according to "their" records the post office delivered it to my box on March 23rd.  When I opened the box a box of "Adaptive Eye Complex" was inside and I was surprised that it didn't appear to be a "sample size" but just figured they were looking for people to try the product.  The only paperwork inside the box was about 1/4 piece of an 8X10 piece of paper with tiny print that appeared to be a size 10 font or smaller with a sentence that said if you have any questions call this number.  Since it was a "sample" I just threw it away with the box not expecting to have the following to happen.

On April 2nd, my bank's fraud department contacted me about a $97.37 charge that was trying to be charged to my credit card by a direct marketing company.  The bank declined the charge at the time.  When I contacted them, I told them that I had NOT made such a purchase.  They gave me the number for the "Lush Eye Cream" company and I immediately gave them a call to try to find out what was going on. 

I got hold home of some woman, I think her name was Erica, and I tried to explain that I had only responded to an ad for a "Free Sample" of this eye cream for the cost of shipping only.  She then told me no, that I only got a product for 14 days and if I didn't respond back in the 14 days, I would be charged.  I told her I didn't want the product and would be glad to send it back but I wasn't going to pay and especially $97.37 when none of this was stated.  Well, she proceeded to tell me I would be turned over to a collecting agency if I didn't pay. 

I then asked to speak to a supervisor and of course she said it would probably be 30 minutes to an hour before anyone would be available and even though she knew I didn't want the product she failed to say anything about "cancelling and giving me a cancellation number".  After being put on hold for supervisor and being extremely frustrated, I just hung up and called the number back hoping to get someone else and I did.  This time I got a guy who gave me a different number because the number I was calling was supposedly only the marketing company for many products and supposedly he was giving me a direct number to the Adaptive Eye Complex company. 

I then called that number and got hold of a guy named Brian who said he was in Maine and that I did have the Adaptive Eye Complex company.  Well, I think that must not have been true because I get different stories each time I call and they just tell you whatever you want to hear because the number is evidently going to the same location.  I went through my story with him and he was nice and apologized and took my information and said not to worry about the charge that he had taken care of it - NOT!  I just looked at my bank account and a charge of $97.37 was deducted from on account 2 days later on 4/4/17!!!  And again, no one said anything about cancelling and a cancellation number!!!

I call back again today and get the same Erica but this time she says she can't don anything without a "cancellation number", etc. but before I hang up this time, I make sure I get a cancellation number.  I try calling back and get nowhere with the next person (Alfredo) and he tells me there is no other number or a "direct" number for the Adaptive Eye Complex company.  So, I try calling back a 3rd time and get another guy named Jake. 

At this point, I'm sure they are all sitting around together in their call center and just handing off the calls!  Jake says he's in Maine and this is the only number and it is the Adaptive Eye Complex company.  Of course I get nowhere with him, even after explaining everything, including, even if there was something about a 14-day trial, which it didn't say, that the shipping charge went through on 3/20/17, but I didn't receive the product until 3/23/17 according to his records and I first called on 4/2/17, which was 11 days after receiving the product and 14 days after the shipping charge all which was in their timeframe. 

Again, I asked to talk to a supervisor and/or manager and I'm again told that it will take forever and while I insist, he puts me on hold, and then comes back and says he talked with the supervisor and there is nothing different he can do but oh wait, they will send me 2 bottles of something else free of charge.  I told him I didn't want any more of their products (which I would probably be charged for anyway since this company uses deceptive trade practices) and that I intended to contact Shark Tank and get them all fired.  I'm sure they are all laughing since I think I have figured out this isn't even the product from Shark Tank that I thought I was getting. 

BUYER BEWARE!!!!  I thought I had stopped being fooled by these deceptive ads but I guess not because this one got me agiain.  DO NOT, I repeat, DO NOT PURCHASE anything that says Free Sample JUST PAY SHIPPING!!!!  It is a deceptive trade practice and fraudulent.  Only buy from known sellers like QVC and HSN - these companies are legitimate and not fraudulent and they do not screw the customer and use deceptive trade practices!!!!