Adore Me Allowed fraudulent charges on my wife's account Internet

On 07/25/2018, I discovered a large charge from Adore Me on checking account.  I verified with my wife that she hadn't used the account.  She had tried several times to cancel the account.  Someone was able to get into the account, change the default email address and the shipping address.  I spoke with Christine on Friday 07/25/2018.  She claimed that they were going to look into it and would lock the account down.  They also said that they changed the email address to my email address.  I told her that the charge was fraudulent and this account needs to be locked down.  She said that would happen.

I woke up on Sunday 07/29/2018 to find out that another large purchase was made on my card.  I called and spoke to Ariane who was unable to tell me why someone was able to still place two additional orders with my card the day before.  She repeated the same thing that Christine told me that they would escalate the issue.  She wouldn't let me speak to a supervisor, nor could she give me an answer on why someone was still able to to make a purchase on an account that was suspected of fraud.  She said that their system doesn't allow them to stop charges or orders.