Agero, Cross Country Failure to pay contracted rates Medford massachusetts

Agero constantly fails to pay our contracted rates for towing, winching, enroute, storage, equipment and labor.

This company has a known history for not paying on claims in full or at all.    We consistently lose 5-10K in revenue per year and we are not even a primary provider.

Contacting their claims department is useless because they will just gve you the run around for months  untill they reach their contrated "we are not obligated to pay past 120 days"  and then say that its too late to do anything about it after you have tried for months.

Towing providers and associations need to jointly boycot this company to put them in their place.

They cannot provide roadside sevice without their providers.  If each state jointly refused calls from them untill they started paying properly we would not be having this problem,  but there is always one guy that is afraid to lose their work.

Agero will collect overmileage directly from the customer at an increased rate and further take money from the providers  and then expect the providers to give them receipts for the amount agero charged the customer.

90% of our claims are shorted by as little as a dollar which adds up at the end of the year to a HUGE loss.

Their call center does not answer the phone for providers and we have to ask customers to contact them for us to make changes mid service.   This is extremely embarrasing at times and causes a 15 min job to turn into an hour long job, thus making every other customer we have scheduled wait even longer for service.  Then they call and harass us about why WE are taking so long to get to the next customer.

If you search employee reviews you will even find their own employees complaining about how they knowingly do and are instructed to rip off their service providers.

In our state auto clubs are required to let the customer chose their own service providers.  They violate this law by refusing to issue a purchase order if the customer contacts the service provider directly.  Their way around it is to make their customer pay cash for the service then attempt to get reimbursed.    What customer has cash on them when they break down??   That is why they pay for roadside insurance.

I have worked for multiple service providers and they all have the same issues.    Its time to get together and put an end to this in the form of a strike.

If you can find work elsewhere...   Stay away from this company!