Report: #607903

Complaint Review: ALERTPAY INC - Montreal Quebec

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Ripoff Report is Xcentric Ventures

Submitted: Thu, May 27, 2010
Updated: Sat, June 05, 2010
Reported By: Theresa — Pagosa Springs Colorado United States of America

Author Not Confirmed

Why?

ALERTPAY INC 8255 Mountain Sights Suite 100 Montreal, Quebec United States of America

Phone: 5147485774
Web: www.alertpay.com
Category: Cash Services

ALERTPAY INC Alertpay Stole My Money Montreal, Quebec

*Author of original report: Only AFTER reporting them to the BBB and to ripoff report, they gave me my money back.

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Alertpay has a hidden fee in their user agree ment that you will be charged 25.00 if you put in a wrong bank account number to withdraw to. They promptly took my money and assessed me 13.00 for the rest of the fee. Their response was too bad, so sad. Well, if they aren't cheating people, why is this not on the fees page where most people look? Do not use this site for bank services, use paypal. I have withdrawn to the wrong account on paypal and NEVER been charged a fee. This is ridiculous.

This report was posted on Ripoff Report on 05/27/2010 10:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alertpay-inc/montreal-quebec-h4p-2b5/alertpay-inc-alertpay-stole-my-money-montreal-quebec-607903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

0Consumer

0Employee/Owner

#1 Author of original report

Only AFTER reporting them to the BBB and to ripoff report, they gave me my money back.

AUTHOR: theresa.smith99 - (United States of America)

SUBMITTED: Saturday, June 05, 2010

POSTED: Saturday, June 05, 2010

make your own conclusions.

Sent: Wed, June 2, 2010 11:13:58 AM
Subject: Recent Fee Charge of 25.00 to Account

Hello
Thank you for using AlertPay.

As per your previous email; I have investigated the issue and can understand the simple mistake made when you were entering your account information. We have reversed this fee. The application of the $25.00 USD withdrawal return fee is stated within our User Agreement:

https://www.alertpay.com/info/UserAgreement.aspx
Section: 4.6.1

All AlertPay members are required to read and agree to our User Agreement during the account registration process. We ask that you please update your posting located at:

http://www.ripoffreport.com/cash-services/alertpay-inc/alertpay-inc-alertpay-stole-m-82c5f.htm

This would greatly be appreciated as we feel the issue has been resolved. If you have any questions or concerns please do not hesitate to contact us. Thank you in advance for you cooperation.

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