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Report: #130097

Complaint Review: Alfred Angelo Bridal - Boynton Beach Florida

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  • Reported By: Boca Raton Florida
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  • Alfred Angelo Bridal 393 North Congress Avenue, Boynton Beach, FL 33426 Boynton Beach, Florida U.S.A.

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I have had a terrible experience with Alfred Angelo Bridal in south Florida, which I thought was a good company.

I bought my wedding and bridesmaid dresses there and from the beginning it has been nonstop chaos. We had to wait close to an hour even if we had an appointment. We were repeatedly ignored while salespeople waited on other customers. I was told the bridesmaid dresses would automatically be ordered when my 4 bridesmaids called in their measurements and paid for their dresses (they are scattered around the country) but it took repeated phone calls and several trips to the store to actually get that done. They were tremendously disorganized. Every time I went in they had the hardest time finding my information and I found that my bridesmaids' information had not been added to my file, meaning that some of them had to get measured twice, which was a big inconvenience.

Finally, and worstly, the sequins on the front of my dress, which i purchased a year before the wedding, had turned yellow by the first fitting. I showed it to the seamstress and she said she could not guarentee that they would be replaced because 'it would be alot of work.' I am currently waiting to see if they are going to replace them or not. If they don't i'm going to call the corporate office. This may be just another dress to them but to me it is the one wedding dress I am ever going to have. This company needs to engage in some sensitivity training and realize a wedding is a special time in a woman's life and no one should have to deal with shoddy service or a below-par product, especially when that product is a once-in-a-lifetime item that means so much.

Susanna
Boca Raton, Florida
U.S.A.

This report was posted on Ripoff Report on 02/04/2005 07:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alfred-angelo-bridal/boynton-beach-florida-33426/alfred-angelo-bridal-ripoff-terrible-service-flawed-product-boynton-beach-florida-130097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Suggestion

trying to purchase wedding dresses while being misled, defrauded and victimized, time and again by snotty executives who run and operate bridal dress sales and believe they are above they law.

AUTHOR: Maggie - (U.S.A.)

POSTED: Tuesday, February 15, 2005

Susanna,

Your story is no different than many other hundreds of ladies/brides nationwide trying to purchase wedding dresses while being misled, defrauded and victimized, time and again by snotty executives who run and operate bridal dress sales and believe they are above they law.

I believe I may be able to help you in your quest to get the "dress of your dreams". I live in Delray Beach, FL and would like to meet with you about your disaster so that I may explain the deceptive practices that bridal dress retail sales and manufacturer executives use against paying customers (sweet innocent brides) ordering bridal dresses.

This problem of poorly made wedding dresses for high prices has haunted ladies nationwide for the past 30 years and it is time that bridal dress manufacturers (like Vera Wang, Alfred Angelo, David's Bridal & many others) start acknowledging the illegal deception by putting pressure on their company "approved retail sellers" to provide what is "Expressed as Warranty" (or what you are told will be provided).

In short, retailers can't (by law) sell a Rolls Royce (sample dress) with beautiful beads and deliver a Hyundai (ordered dress) with beads discolored, too small, switched materials, poor workmanship, late arriving, etc.

Many previous brides have confirmed that the ordered dress they received does not resemble the sample dress. Brides usually describe the sample dress as the dress of their dreams until the ordered dress arrives and is described as a nightmare.

Susanna, I bet the sample wedding dress at your retailer did not have yellowing beads otherwise you would not have purchased a discolored dress, right. I wonder if your bridesmaids had problems with their dresses too. Many do.

I too notice many manufacturers (like Vera Wang, David's bridal & others) provide quality workmanship and materials for sample dresses and then provide inferior (like your yellow beading) dresses for the "ordered items". Illegal to say the least if the customer is misled as to what is ordered.

Please let me know if you will meet with me and let me help you understand the chaotic process retailers use to deceive sweet brides such as yourself. I too maybe able to help you put pressure on the retailer and manufacturer to provide what was expressed. Maybe you and I could meet somewhere between Delray and Boca Raton.

Bridal dress consumers will never get this yearly deceptive (illegal) sales process stopped unless victims (such as yourself-Susanna and me) speak out loudly.

Consumer's (cash paying public/brides) words are so powerful when heard by manufacturers and retailers who know we consumers can take our money and spend it elsewhere.

I don't want to provide my phone number but there is an Applebee's at Linton and Federal Hwy (Rte.1/south Delray) where we could meet in the parking lot. I swear I am an honest lady trying to help brides for the past three years. You may bring your fianc to verify.

Let me know which day or evening is right for you. I am available anytime as I truly believe every lady should be provided the dress of her dreams without the "Hell" most bridal dress retailers cause paying consumers nationwide every year who keep these scamming bridal dress executives in business and on Holiday like Vera Wang corporate president who was a nightmare for a bridal party defrauded.

Look forward to hearing from you.

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