Complaint Review: Alienware - Miami Florida
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- Author Confirmed
- Alienware .Alienware.com Miami, Florida U.S.A.
- Phone: 866-442-5436
- Web:
- Category: Computer Manufaturers
Alienware will not replace a defective computer Miami Florida
*Consumer Suggestion: It might be helpful to contact the BBB
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Alienware sent a "top-of -the -line" computer to me defective, with errors and crashes right out of the box. The system has been returned twice to ALienware for their "repair" service and now is going back for a third time.
The person in charge of repair, Mr. Ariel Vecino, claims to have personally seen to the last repair which was inadequate. He also claims to be the final decision maker as to whether the system is replaced or merely repaired. He is unwilling to consider replacing the system and will not give access to anyone else in authority at the company.
DO NOT buy from ALienware! There is no recourse when they sell you junk. They are totally not interested in customer satisfacton.
Mike
Corpus Christi, Texas
U.S.A.
This report was posted on Ripoff Report on 07/24/2008 03:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alienware/miami-florida-33186/alienware-will-not-replace-a-defective-computer-miami-florida-355282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
It might be helpful to contact the BBB
AUTHOR: Unhappy Consumer - (U.S.A.)
SUBMITTED: Sunday, July 27, 2008
I've already contacted them about my complaints, and I've had success with the BBB resolving complaints in the past. I don't think what you're asking is unreasonable, just as me asking for parts that are under warranty to be replaced isn't unreasonable.
You can file a report with them at http://austin.bbb.org/WWWRoot/Report.aspx?site=40&bbb=0825&firm=90019025.
Best wishes
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