Report: #810586

Complaint Review: AliExpress - Internet

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Submitted: Fri, December 16, 2011
Updated: Thu, October 31, 2013
Reported By: Les — Valencia California United States of America

Author Not Confirmed

Why?

AliExpress Internet United States of America

Phone:
Web: www.aliexpress.com
Category: Sporting Goods

AliExpress Alibaba Do NOT attempt to buy a bicycle from any of their suppliers - they're all fraud!!! Internet

*UPDATE Employee: Reply from Alibaba Group

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AliExpress is the Chinese version of ebay; they are a site for "independent suppliers" who offer great bargains on all sorts of products. Any supplier offering bicycles are fraudulent. Alibaba, the "owner" of AliExpress has an escrow system, so if you pay through paypal or credit card, they don't pass your money to the supplier until the item is shipped - but the items (bikes) are NEVER shipped!!! You may get your money back, but it will be gone for 3 - 5 weeks and you have to be diligent and keep following-up with Alibaba to get it back. A real hassle. If it looks too good to be true, it is and that is particularly true with AliExpress!!

This report was posted on Ripoff Report on 12/16/2011 11:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aliexpress/internet/aliexpress-alibaba-do-not-attempt-to-buy-a-bicycle-from-any-of-their-suppliers-theyre-a-810586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Reply from Alibaba Group

AUTHOR: Molly - ()

SUBMITTED: Thursday, October 31, 2013

POSTED: Thursday, October 31, 2013

I know that your post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.

AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely,

Molly Morgan

Alibaba Group

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