All My Sons Moving and Storage Hidden Charges, RIPOFF of hours, deceptive practices Spring Texas

My move was scheduled for Saturday, June 28th.  After calling them 20 times that day and they never showed up and had excuse after excuse I decided to let them come 1st thing Sunday, June 29th.  I had to be out by June 30th.

They finally showed up at 9am.  3 men and 1 truck to move a 1 bedroom apartment to a 4 bedroom house 15 minutes away.  When I first set the appointment up I spoke with Chase and of course he exuded warmth and was very helpful.  He told me the charge would be $119 an hour, minimum 2 hours, a 1 hour trip charge and 10% fuel surcharge.  We figured no more than 2 hours to move, 1 hour trip charge and the fuel surcharge would keep the cost about $400. 

The men came in and immediately started shrink wrapping my furniture.  I had everything boxed up already.  I only had to move around 20 boxes, 1 loveseat, 2 chairs, 2 end tables, a bed, chest of drawers, kitchen table and 2 chairs, and a rolling treadmill.  I told them the shrink wrap was not necessary, but they insisted they had to do it, company policy.

It took them 1 1/2 hours to load my furniture.  When we were ready to go to the new house I told them it was only 15 minutes away.  They said they had to get gas.  I called Calvin, the dispatcher that I had been talking to regarding the move time, that I was not paying for their time to stop and get gas.  They should have done that before they came.  He assured me that I would not have to pay for that.

They arrived 30 minutes later at the new place.  Then they demanded payment up front and the estimate was 3 1/2 hours for the move, 1 hour for the travel time, $50 for the shrink wrap and tape, and the surcharge.  It was $630.  RIP OFF. They hold your belongings hostage until you pay.

I want 1 hour back at $119 and the $50 for the shrink wrap and tape I was not informed of.