allconnect cost me an early termination fee with comcast Internet

I was moving and called my gas company to transfer service to my new address. They told me they offer a service through a company called Allconnect who can transfer all my utilities at one time. It sounded simple and easy so I went for it.

The only thing I had yet to transfer was my cable through Comcast so Allconnect took my information (what services I wanted transfered, did I want to add any cable boxes, what date was I moving, etc.). I though all was well. They told me they transfered everything and my monthly amount would be the same I was paying at my old apartment.

When I moved into my house on the first of the month I noticed three UPS stickers on my door. The final one said they were holding my packages from Comcast because they were unable to deliver my packages due to no one being home. Keep in mind I told Allconnect I did not move into my new place until the first of the month. They obviously told Comcast something different because my boxes were delivered before I even moved in.

When I got moved into the house I noticed there was only one cable jack in the whole house so I called Comcast to set up an appointment for a technician to come out and install more. This is when I learned the service at my old apartment was still active and I also had a new account at my new address. So I informed Comcast that I went through Allconnect to transfer my service and they must have did it incorrectly.

Comcast stated that in order to fix the problem they would have to cancel my account at my old apartment and keep my new account that was set up through allconnect at my new home. Comcast also informed me that because Allconnect did not properly transfer the service (they instead simply opened me a new account for my new home) I would be charged an early termination fee to shut off the service at the old apartment because it was under contract. 

Of course I complained...why would I have an early termination fee when I'm not terminating the service? I'm keeping the service, just transferring it to another adress. They said because Allconnect did not do it correctly that is the only way to resolve the issue. 

I called allconnect and they told me they would have to listen to the tapes of my initial call with allconnect to see if their employee was in the wrong. This, they said, would take at least 72 hours. If in fact the employee was in the wrong they would "reprimand" him and see if I am eligible to get reimbursed for the early termination fee from Comcast that they caused.

This is a mess all because I thought allconnect would save me some time. In the future I will call all my utilities myself so I know the job is done right!