Complaint Review: allumiere - Nationwide
- allumiere Nationwide USA
- Phone: 8448112874
- Web: support@allumierecosmetics.com
- Category: Skin Care
allumiere Customer service manager: Enzo After ordering FREE SAMPLES, they charged my credit card $195.82 for these samples after they said I did not call and cancel after 15 days. Nationwide
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While I was on line doing inqiries on looking at one of the fashion websights, a pop up screen for Allumiere advertised "free samples" of Allumiere Skin Cream and Allumiere Skin Serum. The offer was just to pay shipping and handling fees. I searched the offer to make sure there was no hidden requirements and did not see any. The order date on my order is 8/31/2017. I have a copy of my Order Details. It states if I have any questions or concerns about the product contact customer service. Toll free 844-811-2874, plus an email : skupport@allumierecosmetics. On 9/14/2017 2 charges were posted to my credit card for: Jseyecream $97.41 phone number 866-352-3308 and Florallight srflskn for $98.41 phone 866-921-1848. I called the first number and asked why I was charged for the Free samples. I was told that they were only free for 14 days after that I would be charged the full amount, which I was. I told them that I would report them to Visa as a scam. I was transfered to a customer service manager named Enso and was offered a compromise of a discount of 30%. I told him that is a scam and I intend to report the company. He called me back from another phone: 316-542-1021, and offered 75% discount. This company needs to be investigated and shut down!!
This report was posted on Ripoff Report on 09/16/2017 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allumiere/nationwide/allumiere-customer-service-manager-enzo-after-ordering-free-samples-they-charged-my-cre-1400456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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