Amazon Digital Services LLC Bait and Switch !!! No Satisfaction or Customer Service Here!!! Internet

I placed an order on PRIME DAY (July 12th) for a 7" Fire Tablet at the price of $33. something. I had previously bought one for my Mom for a gift and had been pleased with it so decided to order one for myself. I thought it was a good deal. Well I got it yesterday.

The Touch Screen virtually didn't work and it would not get rid of a Washington Post App I did NOT want as it was a subscription and what do I care about Washington in Texas?

So I wanted to EXCHANGE the one I had for one that worked. That was NOT an option!!!

Customer Service, if you can call it that, was swift to give me a refund but refused to exchange the tablet. Now considering that they squirred up an order previously and gave me not the bedbug mattress ENCASEMENTS I had ordered but fitted bedbug SHEETS (which I let go and did not exchange) I was MIGHTY UNHAPPY.

I feel like Prime Day was just an opportunity to pass off INFERIOR products to the public and then stick them with them!!!!

I will be limiting my business with Amazon from now on. I am VERY disappointed in the company and it's service!!!!