Complaint Review: Amazon.com
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I have been a Customer of Amazon for 14+ years and had been routinely prompted by them to write reviews for products purchased. Up until a 2-3 years ago, I ignored these mostly due to time constraints. I then began to respond with reviews as I realized this is part of the Amazon experience - ie; I had used reviews many times myself to make a purchase decision and decided should reciprocate. Recently, I received an email from Amazon stating had been blocked from the review community. I responded to ask why as I wasn't aware of anything I had done outside of their published guidelines. They replied with the following:
-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
-- You requested free or discounted products in exchange for reviews.
None of this is true. I have never solicited, accepted, or received anything free from Amazon or any supplier dealt with. I have never been paid, or received credit for anything, from anyone related to Amazon or their supplier/affiliates. I have zero relationship with any supplier on Amazon. I am simply a Customer, using their service to buy stuff for personal and business use.
What really upsets me here is the lack of any real appeal process. Their emails say the following:
"We made this decision after carefully considering your account. This decision is final, and your community privileges will not be reinstated."
They will NOT indicate what lead to this decision, nor can one speak directly to anyone in their review department.
I was a loyal, honest Customer, who did not do anything knowingly to be blocked like this. And I have spent many thousands of dollars over the years here.
This is a slap in the face, and I am offended and hurt. Something they begged me to do for years, when I finally start doing, I am shut down for reasons that are completely untrue. There is no proof of these accusations, as I have not done any of the things I am charged with.
Now, one might think that this is a trivial matter, as I have now been relieved of having to write any further reviews… but there is a principal here. Amazon does not have the right to subject me to punishment over untrue allegations. I am prepared to enter a legal action in order to get this blemish from my record.
I will now contemplate the next step towards restoring my credibility.
This report was posted on Ripoff Report on 04/16/2018 12:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amazoncom/windsor-locks-ct/amazoncom-blocked-reviews-windsor-locks-ct-1438832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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