AMERICAN AIRLINES US AIRWAYS STRANDED IN THE QUEEN CITY! FORT WORTH Texas

First, I want to thank you for your continued interest in my case. You have expressed far more interest than anyone at  American or US Airways (SERIOUSLY)!

1) No, the hotel stay is NOT a wash. As I explained, the entire purpose of the trip was an audtion, so arriving 24 hours later to my destination is not a small inconvenience. Nor did I take vacation time from work to spend the night at a Charlotte airport hotel. Without going into private matters, this is a HUGE opportunity cost for me. I will need to rebook my audtion and travel again.

2) The airline only refunded me for the 3 out of 4 legs of my trip that I never traveled ($210). I came out of pocket about $40 for a pointless overnight trip to Charlotte---Another detail that the US Airways CS Rep did not disclose before cancelling my itinerary and stranding me in Charlotte.

3) I spent 27,500 air miles and paid a $11.20 processing fee to purchase the ticket. Again, because US Airways stranded me and I had to make last minute reservations, I paid 7,500 miles more than I normally would for such an itinerary.

4) As you correctly noted, I am a frequent flyer, so had I just traveled on my original itinerary and US Airways had not cancelled my itinerary and stranded me in Charlotte, I would have earned over 8,000 miles for this trip. Because I flew on an AWARD ticket, I did not earn any miles. That's a real cost to me but because I had no confidence in a fair final resolution, I did not risk rebooking my ORIGINAL itinerary at the inflated price of $1100+.

5) Hotel meals are COSTLY, i concur. I was stranded in Charlotte without a car. US Airways did not provide a food voucher as most airlines would in such situations (last time I was delayed 4 hours by American they provided hotel, voucher and 2 meals). Yes, I did eat dinner and breakfast at the hotel. I have provided my receipts to US Airways and they informed me that they do not reimburse meals.

I hope this clears up the hard costs incurred as a result of US Airways' poor operational execution and customer service. A travel voucher would certainly go a long way in helping US Airways/American to retain me as a customer.

PS- As of of a month later, I still have not seen any miles deposited into my account.

Okay taking all of your expenses it appears that you are actually "out".

$250 ticket from CLT to JFK

27,000 Miles for the RT ticket to Las Vegas

Now, you are asking for

27,000 Miles refunded - Why?  Remember you still had to travel and originally were going to pay $250 for the RT ticket.  So what is the dollar value of the 27,000, and you have already gotten 10,000 miles back in your account.

$335 - $250 of that was the ticket, leaving about $85.  So where does that $85 come in from, you had the hotel voucher.  So was this one very expensive midnight snack?

$2500 - Travel Voucher.  Again this is the real killer in this.  You mentioned once about 4 nights in Vegas, so you lost one night unless this was one very expensive room seems a bit excessive especially since it could be a "wash" with the free night you got at CLT.

Hi there,

As I have been calling and emailing American Airlines for almost month, several details were not mentioned in this complaint. Thanks for questioning:

1) Upon deplaining at about 10pm I was given a rebooking for an 8am flight the next day and a hotel voucher (no meal) in Charlotte.

2) I was told that compensation claims could not be handled at the airport and that I would need to call. There were easily 50 people behind me in line at the service desk so I took my voucher and new ticket and called reservations so as not to hold up the line.

3) I clearly explained to the CS rep by phone that I had an audition early in the morning as well as 4 non redundable hotel nights in Las Vegas. Her first response was to offer me a refund. After we reconfirmed there was no way to get me into Las Vegas before my audtion (we looked at 3 different routes) I agreed to keep my 8am flight and accept the refund as compensation. There was no disclosure that I was receiving a partial refund for the balance of my transit or that I would need to find my own way to LAS and back home.

4) When I realized that the rep had cancelled my itinerary, US Air refused to reinstate my ticket and "stop" or "reverse" the refund. My original itinerary (which I paid $250 for) was now priced last minute at over $1000.  No one in CS wanted to help me, so the most economical way of getting to Las Vegas last minute required me to: Purchase a $250 one way ticket back to JFK and redeem 27,500 Dividend miles for round trip travel to Las Vegas. US Airways Award travel requires round trip travel and JFK is my home airport.

In reading this report I am a bit of a mystery why you are being so greedy.  But first just so you know that IF they were responsible for you missing your connecting flight, and the next available flight was not until the next morning.  They should be responsible for your Hotel Room for the night as well as the meals.  So was this flight on the same itinerary?  Was the delay their fault?

However, with that said, as you being a frequent flyer there seems to be some very odd things.

When you arrive at CLT you don't go to any Customer Service Desk to try and get on the next flight..you call up the reservation line.   You also make no mention of what the local airport staff said they would do because of the missed flight.

But even that is all well and good, until you say what their solution was to give you a refund.  You seemed shocked that that somehow meant that your itinerary would be cancelled.   What did you think it meant?  Because remember you only accepted the offer AFTER you checked for available flights.  If you were truly expecting to still be put on a flight why didn't you get the flight information from the representative before you hung up?

But now you are stuck in CLT.  So what do you do? (Remember this is now the next day because you spent the night).  You fly back to JFK only to catch another plane to vegas?  Uhhh?

But then we get to your requests...

You are asking for 27,000 miles, $335 cash, and $2500 in Travel Vouchers.

What you have already is a refund of your first flight, and an additional 10,000 points to your account.  Don't you see a bit of a disconnect between the two?  If $335 and the 27,000 was the true EXTRA Expenses I could see a possibility for those..but the $2500 in vouchers is just being greedy, and no wonder they didn't approve that request.