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Report: #1310052

Complaint Review: American Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Robert — Gilbert Arizona USA
  • Author Not Confirmed What's this?
  • Why?
  • American Airlines Nationwide USA

American Airlines US Airways False advertisement Phoenix Nationwide

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Due to long wait times through TSA st Phoenix airport I missed original flight. American charged me approx $375 to rebook same flight leaving following day. They confirmed me on a window seat. However, when I checked in for flight I was in middle row. Agents said they could not move me. If I knew it was a middle seat I would have went on different flight or different airline giving the cost to rebook. Nobody is helpful other than just saying nothing they can do. I feel it was false advertisement because I paid for and confirmed a window seat. That didn't happen. In addition, I am a gold member and was told that you don't get upgrades without having upgrade points. What the hell does being a gold member get me if when I want to upgrade I have to purchase points at $40 per point. Phx to NY would take 10 points to upgrade. So I would have to pay $400 extra to get 10 points to upgrade when they say upgrades are free of available. HORRIBLE !!!

This report was posted on Ripoff Report on 06/07/2016 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-airlines/nationwide/american-airlines-us-airways-false-advertisement-phoenix-nationwide-1310052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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