American Honda Motor Co Ashley, the Regional ManagerDominick Bartone, Hillside Honda Service Director. 2012 HONDA ODYSSEY JUNK ROTORS. Nationwide

I was so dumbfounded.  When I asked to go with them for test drive, they refused.  I then contacted American Honda Motor Co. and they sent me over to Paragon Honda, Woodside NY.  Of course they found the issue but when they called American Honda Motor Co and spoke with this very polite and helpful lady, Miss so called regional manager named Ashley.  When paragon Honda assistant manager Angel contacted her and spoke  with her she refused to resurface or replace the rotors (shaking and vibrations due to warping) as per the service people at Paragon Honda.  Paragon Honda wants close to $300 just to resurface and replace the front brakes. They are refusing to pay for anything and saying this is a maintenance issue and part of the braking system.  I have never ever heard a brand new vehicle with only 18k miles will have this sort of issues and on top of this its a family mini van not a sports car.  This is a common issue with newer Honda Mini Van these days and they all know about it but Ashley refused to stand by the company's name or reputation or do anything out of good will. 

I was very disappointed with her level of service that she and her Company provided.  never again I am or anyone of my family buying another Honda again.  Worse customer service from their dealership to their corporate office and its managers.  STAY AWAY FROM HONDA.  BUY TOYOTA. THEY ARE MUCH RELIABLE AND GREAT CUSTOMER SERVICE.  ALWAYS.  if anyone wants to know, I don't work for Toyota or the Company.  I am a frustrated customer stuck with HONDA JUNK.