American Van Lines East Overcharged, Under-Deliver and Broken Numerous Items! Tampa Florida

First, they claimed that our house is 1200 square feet, which it was not. Upon review of the measurements, our house was actually 925 square feet. We were charged $500 extra for supplies and they didn't even pack everything! We had to make 4 additional trips to the house with two cars in order to gather everything they did not take. I understand that they can not haul anything liquid but the amount of items that were left is completely ridiculous.

Second, they were supposed to take a thirty minute lunch. They left our house at 2:37 p.m. and did not arrive at the new house until 3:17 p.m. - please note, the distance between the two locations is less than fifteen minutes drive time in a single direction. The lack of respect to time was also evident in constant texting on his phone by Paulie which my husband and I witnessed several times. They also had my husband sign the paper for a total of 9 hours for the job, but we did not receive 9 hours of work.

We also repeatedly asked Joe not to smoke while in the truck with my families possessions, as my daughter and I have severe asthma. He continued to do so, regardless of our requests and finally just sat on the edge of the truck and called a five minute break.

Upon unloading the truck, my husband and I assisted so that we could get back on our time schedule. Paulie shattered the entry way light fixture with a bookcase. When we inquired as to what we are supposed to do about it, Joe said to contact the website and file a claim. I called to lodge these complaints the next day once our phone service was connected and was told it has to all be in writing, which I did.

Several items of significant value were damaged due to poor packing procedures (not wrapping items and placing heavy items on top of delicate/fragile items). Two of the items broken are irreplaceable due to age and being limited edition Disney Cast Member only items. The total for these damages is close to $1000.

Our move was originally quoted at $1138 and it ended at $1709. I understand that there things that are unexpected but I can not fathom how it can be misquoted by $600. The customer service was nonexistent, efficiency was unheard of - We were overcharged, under delivered and incurred damages that their company is responsible for compensating.

The response I received says they will compensate $6.60 based on their insurance coverage - this is robbery!!

P88hbear
New Port Richey, Florida
U.S.A.