Report: #1381706

Complaint Review: American Water Resources

  • Submitted: Tue, June 27, 2017
  • Updated: Tue, June 27, 2017
  • Reported By: JJ1175 — Cherry Hill New Jersey USA
  • American Water Resources
    1420 Discovery Parkway
    Alton, Illinois

American Water Resources NJ American Water Had Sewer line protection and the sewer line broke due to the age and they would not cover Alton Illinois

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I had been paying for Sewer line protection for at least 6 years because i heard stories of how expensive it could be if it broke.  Unfortunately, it happened to me.......the downstairs toilet was overflowing from taking a shower upstairs so i thought there was a clog.  I called Roto Rooter to snake the line and  they said they were still hitting something and thought the line could be broken.  I remembered i had the sewer line protection so i called America Water Resources and as soon as i mentioned that the line was posibly broken, they refused to send somebody out because the insurance only covers stoppages and blocks in the line.  I said i wasnt 100% sure  that it was broken and that was just 1 opinion i got.  The girl i talked to was extremely rude and after a few hours of complaining and asking to talk to a manager, someone called me back and confirmed that they dont cover breaks, but that they could send someone out.  At that point i had already had someone else coming out since it was an emergency situation so i said whats the point if you are telling me you are not going to cover a break.

The trap that was about 7 feet down and did end up being broken and it cost me $3500 to have it repaired.  I fought and fought with them and all i got was a reimbursement of $500.

So many people think that they are covered and it seems all the protection covers is for someone to come out and snake your line....not worth it to me.

I ended up calling and cancelling the coverage and the rep asked why am i cancelling so i told him and then he said we cover breaks.  I tried again to get reimbursement but still no luck.  Read the fine print and it does said they only cover stoppages and blockages, but so many people think they are covered if it breaks.  You are covered until it actually breaks and then all of sudden, they figure out how not to pay for it.  It's just a scam in my opinion.

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