America's Best My daughter went into the American Fork, Utah America's Best on Friday (4/1/2016). We went through the exam and she picked out her glasses. When we sat down my insurance company was closed so they couldn't verify my insurance so I was asked to pay the total up front ($273.81), ok no problem. They told me I had to come in Monday (4/4/2016) to sign the refund on Monday after they processed it, ok. Called Monday to verify they had the correct insurance information, asked them to submit the claim to my insurance, and process whatever refund I was due.American Fork Utah

My daughter went into the American Fork, Utah America's Best on Friday (4/1/2016). We went through the exam and she picked out her glasses. When we sat down my insurance company was closed so they couldn't verify my insurance so I was asked to pay the total up front ($273.81), ok no problem. They told me I had to come in Monday (4/4/2016) to sign the refund on Monday after they processed it, ok. Called Monday to verify they had the correct insurance information, asked them to submit the claim to my insurance, and process whatever refund I was due. I also asked that my daughters glasses be sent off because I know its a 7-10 day waiting period. I walk in there today, wait almost 30 minutes, for them to START the insurance claim and process the refund. Come to find out, my insurance doesn't cover much, but what really irritates me is they perform the eye exam. which apparently the FDT exam is completely optional?? No, they didn't' ask me, they just did it and then charged me for it. I thought picking out the two pairs of glasses per their add would result in a free eye exam?? Nope, apparently that only applies to people without insurance. Did they tell me that? No. The grand total before my insurance was $302.45, the grand total after they charged my insurance $440.90. I have 3 other people in my home that wear glasses. They WILL NOT be going to America's Best, because America's Best is actually America's Worst!!