Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #250835

Complaint Review: AMPD MOBILE - Internet

  • Submitted:
  • Updated:
  • Reported By: chicago Illinois
  • Author Confirmed What's this?
  • Why?
  • AMPD MOBILE AMPDMOBILE.COM Internet U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I've been with Ampd mobile since august 06. It took 2 weeks instead of a day or two to get my phone operating properly. I never received headphones that i was supposed to have received.

In November i realized how huge my bill was. My fault i underestimated my calling usage. Then i switched to the unlimited plan. i didn;'t check my bills as i should have working from 9a-7p daily keeps you unfocused on such things. in mar on a day off i checked a portion of my bill, i was being charged for texts, from day one those were supposed to have been unlimited. (i am a tex messageing queen).

i was told this would be cleared in 2 weeks. 2 weeks and a day later i called to see if it were cleared up. i was told that my billing is on the 6th it would be cleared up by then. apr 7th i called to see if it were cleared up then, it wasn't was told it takes a month

May 7th, i texted them to ask that they check my bill for the credits of charging me for texts and to call me with the corrected amount so i can make a payment. 3 days later my phone was disconnected.

i called. a pleasant gentleman told me that although he sees i am due a credit, i would have to pay the 1400 to get my service turned back on and wait for double credit once it is applied. WHICH MADE NO d**n SENSE TO ME. i was then transferred to a more pleasant young lady, a supervisor, who checked my whole entire bill from the beginning and realized i had been overcharged from day one. she also told me that due to their system every couple days or so my phone would get cut off until they applied my credits, buti could just call in and have them turn it back on.

as of the 25th of may my phone has been off because after i was hung upon on the 25th, i was told on the 27th that corporate made a law that they can't turn any phones back on until the balances are cleared. and i was not allowed to even falsely be transferred to a supervisor. i was told to email inquiries@ampd.com or something to that effect, but the first time my phone was cut off i emailed them and told my story to no avail.

i did like this company and if i'm well compensated for what is clearly not my fault, except i expected them to be professional and to know what they are doing, i may stay and not file a lawsuit.

thank you all for your time and please have a wonderful one

Christine
chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 05/28/2007 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ampd-mobile/internet/ampd-mobile-overcharged-dishonest-fraudulent-billing-they-acknowledge-chicago-internet-250835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

Identical story

AUTHOR: ...... - (Canada)

POSTED: Friday, March 07, 2008

I was a customer of ampd mobile for quite some time i loved the service and all the online features, but all good things come to an end i had the SAME thing happen to me they told me the same things about my bill i was owed 300 in credit and then they found out they overcharged me for 3 months, kept telling me that the money would be put to my account just like yourself and my phone was disconnected for almost a month and then they went banko

now i get a letter from a collection agency saying i owe 600+ dollars for my last to bills i dont think so im owed more than 800 in credits to my account and i didnt find out i had to make a claim untill it was to late but seeing as they told us the same thing im beginning to be curious of there practices we already know no1 got there refunds and they owe motorolla a bank load of money along with verizon.

so where did all the money go?

Respond to this report!
What's this?

#5 Author of original report

IT STILL CONTINUES

AUTHOR: Christine - (U.S.A.)

POSTED: Friday, June 29, 2007

MY phone has now been off for about 2-3 weeks. It was on for a day or two, even though they initially told me i'd have to reboot the phone itself in order to get at least the voicemail operational, which never happened since the phone is broken. When the phone was on i called and was told that, although my service had been off for over a total of 45 days and once the credit goes through that i've been waiting for since february they will actually owe me at least on paper, i have to pay 150 to a. get it back on and b. get my replacement phone sent to me, although they are aware and acknowledge the fact that they owe me. Can any one suggest what i can do to get my phone number from them, I've had it for over 5 years and am afraid people will think i died. Plus I can't get in my phone to get the nummbers out because it doesn't work

Respond to this report!
What's this?

#4 Author of original report

STILL NO REPRIEVE IN SIGHT

AUTHOR: Christine - (U.S.A.)

POSTED: Tuesday, June 19, 2007

SINCE MY INITIAL REPORT, REMEBER EVERYONE I TALK TO HAS ACKOWLEDGED THAT THEY ARE AT FAULT.

MY CELLULAR SERVICE HAS BEEN CUT OFF, I LEFT THE PHONE OFF FOR THE 2-3 WEEKS UNTIL THE FIRST OF THIS MONTH SINCE, ALTHOUGH THEY SEE THEY ARE OVERCHARGING ME, I HAD TO PAY 150 TO GET THE SERVICE BACK ON WHEN I ONLY HONESTLY OWED 60, IF THAT MUCH. SO I WAITED UNTILTHE NEW BILLING CYCLE HIT, BEFORE I PAID 150 TO RESTORE MY SERVICE.

THEN LAST WEEK AGAIN THEY SHUT THE PHONE OFF, DUE TO THE PAST DUE BALANCE THAT IS ALL OVERCHARGES TO MY ACCOUNT.

AND MY PHONE THAT I PAY INSURANCE FOR, HAS BEEN BROKE FOR ABOUT 8 WEEKS, THAT THEY KNOW OF NOW, I CAN'T GET ANOTHER, DUE TO THE BOGUS PAST DUE AMOUNT.

SO NOW THEY SAY MY SERVICE IS ON BUT SINCE I CAN'T USE THE SEND BUTTON I CAN'T ACTIVATE THE PHONE TO GET SERVICE AND THEY CAN'T AT LEAST TURN ON MY VOICEMAIL SO PEOPLE WON'T THINK I DIED. I HAVE HAD MY PHONE NUMBER FOR ALMOST 10 YEARS

Respond to this report!
What's this?

#3 Author of original report

STILL NO REPRIEVE IN SIGHT

AUTHOR: Christine - (U.S.A.)

POSTED: Tuesday, June 19, 2007

SINCE MY INITIAL REPORT, REMEBER EVERYONE I TALK TO HAS ACKOWLEDGED THAT THEY ARE AT FAULT.

MY CELLULAR SERVICE HAS BEEN CUT OFF, I LEFT THE PHONE OFF FOR THE 2-3 WEEKS UNTIL THE FIRST OF THIS MONTH SINCE, ALTHOUGH THEY SEE THEY ARE OVERCHARGING ME, I HAD TO PAY 150 TO GET THE SERVICE BACK ON WHEN I ONLY HONESTLY OWED 60, IF THAT MUCH. SO I WAITED UNTILTHE NEW BILLING CYCLE HIT, BEFORE I PAID 150 TO RESTORE MY SERVICE.

THEN LAST WEEK AGAIN THEY SHUT THE PHONE OFF, DUE TO THE PAST DUE BALANCE THAT IS ALL OVERCHARGES TO MY ACCOUNT.

AND MY PHONE THAT I PAY INSURANCE FOR, HAS BEEN BROKE FOR ABOUT 8 WEEKS, THAT THEY KNOW OF NOW, I CAN'T GET ANOTHER, DUE TO THE BOGUS PAST DUE AMOUNT.

SO NOW THEY SAY MY SERVICE IS ON BUT SINCE I CAN'T USE THE SEND BUTTON I CAN'T ACTIVATE THE PHONE TO GET SERVICE AND THEY CAN'T AT LEAST TURN ON MY VOICEMAIL SO PEOPLE WON'T THINK I DIED. I HAVE HAD MY PHONE NUMBER FOR ALMOST 10 YEARS

Respond to this report!
What's this?

#2 Author of original report

STILL NO REPRIEVE IN SIGHT

AUTHOR: Christine - (U.S.A.)

POSTED: Tuesday, June 19, 2007

SINCE MY INITIAL REPORT, REMEBER EVERYONE I TALK TO HAS ACKOWLEDGED THAT THEY ARE AT FAULT.

MY CELLULAR SERVICE HAS BEEN CUT OFF, I LEFT THE PHONE OFF FOR THE 2-3 WEEKS UNTIL THE FIRST OF THIS MONTH SINCE, ALTHOUGH THEY SEE THEY ARE OVERCHARGING ME, I HAD TO PAY 150 TO GET THE SERVICE BACK ON WHEN I ONLY HONESTLY OWED 60, IF THAT MUCH. SO I WAITED UNTILTHE NEW BILLING CYCLE HIT, BEFORE I PAID 150 TO RESTORE MY SERVICE.

THEN LAST WEEK AGAIN THEY SHUT THE PHONE OFF, DUE TO THE PAST DUE BALANCE THAT IS ALL OVERCHARGES TO MY ACCOUNT.

AND MY PHONE THAT I PAY INSURANCE FOR, HAS BEEN BROKE FOR ABOUT 8 WEEKS, THAT THEY KNOW OF NOW, I CAN'T GET ANOTHER, DUE TO THE BOGUS PAST DUE AMOUNT.

SO NOW THEY SAY MY SERVICE IS ON BUT SINCE I CAN'T USE THE SEND BUTTON I CAN'T ACTIVATE THE PHONE TO GET SERVICE AND THEY CAN'T AT LEAST TURN ON MY VOICEMAIL SO PEOPLE WON'T THINK I DIED. I HAVE HAD MY PHONE NUMBER FOR ALMOST 10 YEARS

Respond to this report!
What's this?

#1 Author of original report

STILL NO REPRIEVE IN SIGHT

AUTHOR: Christine - (U.S.A.)

POSTED: Tuesday, June 19, 2007

SINCE MY INITIAL REPORT, REMEBER EVERYONE I TALK TO HAS ACKOWLEDGED THAT THEY ARE AT FAULT.

MY CELLULAR SERVICE HAS BEEN CUT OFF, I LEFT THE PHONE OFF FOR THE 2-3 WEEKS UNTIL THE FIRST OF THIS MONTH SINCE, ALTHOUGH THEY SEE THEY ARE OVERCHARGING ME, I HAD TO PAY 150 TO GET THE SERVICE BACK ON WHEN I ONLY HONESTLY OWED 60, IF THAT MUCH. SO I WAITED UNTILTHE NEW BILLING CYCLE HIT, BEFORE I PAID 150 TO RESTORE MY SERVICE.

THEN LAST WEEK AGAIN THEY SHUT THE PHONE OFF, DUE TO THE PAST DUE BALANCE THAT IS ALL OVERCHARGES TO MY ACCOUNT.

AND MY PHONE THAT I PAY INSURANCE FOR, HAS BEEN BROKE FOR ABOUT 8 WEEKS, THAT THEY KNOW OF NOW, I CAN'T GET ANOTHER, DUE TO THE BOGUS PAST DUE AMOUNT.

SO NOW THEY SAY MY SERVICE IS ON BUT SINCE I CAN'T USE THE SEND BUTTON I CAN'T ACTIVATE THE PHONE TO GET SERVICE AND THEY CAN'T AT LEAST TURN ON MY VOICEMAIL SO PEOPLE WON'T THINK I DIED. I HAVE HAD MY PHONE NUMBER FOR ALMOST 10 YEARS

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now